Parking Cashier - Borgata

MGM Resorts; United States; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, F&B, retail, and娱乐

Free parking

Healthcare, financial, and time off

Professional and personal development

Job summary

MGM Resorts International in Atlantic City is hiring a Valet Cashier. You will warmly greet guests, assist with valets, and manage tickets and cash while ensuring safety and efficiency. The role focuses on delivering WOW experiences and resolving issues with a proactive, guest-centered approach.

The ideal candidate has a High School Diploma or GED and at least 6 months of related hospitality experience. Perks include health benefits, discounts, and paid time off.

Qualifications

• High School Diploma or GED Preferred.
• 6+ Months of Prior Relevant Experience in a similar role in the hospitality industry or environment Preferred.

Responsibilities

• Greet and assist guests at the Valet areas with courteous, efficient service.
• Monitor and direct traffic in designated areas ensuring safety equipment is used.
• Assist guests needing special accommodations such as scooters and wheelchairs.
• Input valet tickets into the system and maintain on-hand cash.
• Record information from tickets within 15 minutes; reconcile tickets at shift end.
• Keep valet areas clean and safe; uphold highest levels of customer service.
• Respond to guest inquiries by phone or in person with helpful information.
• Address guest complaints promptly and resolve issues within scope before escalation.
• Notify supervisor or Security of unusual events or potential theft.

Skills

Customer service

Education

High School Diploma or GED

Job description

Atlantic City, New Jersey

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Valet Cashier, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

THE DAY-TO-DAY:

• Warmly greet and assist all guests at the Valet areas while providing courteous, efficient and enthusiastic service
• Monitor and direct the traffic in designated areas and at the Hotel Valet and Casino Valet while ensuring that safety equipment is used
• Accommodate guests requiring special assistance and aid, such as issuing scooters and wheelchairs
• Input incoming valet tickets into computerized system for valet parking customers and maintain on-hand cash
• Input Information into the appropriate system from the valet ticket within 15 minutes of receiving it; perform ticket reconciliation at the end of the shift to ensure all retrieved vehicles are taken out of the system
• Maintain a clean and safe working area by picking up trash, sweeping valet areas and keeping valet booths clean; promote and maintain the highest level of customer service to all guests while staying alert to their need
• Respond effectively to guest inquiries in person or via phone related to the property, directions and the local area while providing excellent guest service
• Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate and resolve potential difficulties within scope of authority; otherwise refer the matter to management
• Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

THE IDEAL CANDIDATE:

High School Diploma or GED Preferred

6+ Months of Prior Relevant Experience in a similar role in the hospitality industry or environment Preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts, as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities, as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10555

Pay Rate:

$16.50

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.