Parking and Transportation Manager

White Pass Company; Northern (KY); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Season pass

Free rentals

Free lessons

Guest ticket vouchers

Discounts on food, beverages andRetail

Free skiing at partner resorts

Job summary

White Pass is seeking a Parking and Transportation Manager to lead the ski area’s parking and shuttle operations, hire and supervise attendants and drivers, plan routes, and ensure safe, efficient movement from highway to lodge.

Coordinate with Facilities, Guest Services, and outside agencies; manage budgets; maintain safety programs and adapt staffing for peak periods. A valid driver’s license and relevant experience are required.

Qualifications

• Experience in parking, transportation, traffic control, or related guest-facing operation.
• Experience managing shuttle fleets, including scheduling and driver oversight.
• Ability to hire, train, schedule, and lead a seasonal team.

Responsibilities

• Plan, direct, and manage all parking and transportation operations.
• Recruit, hire, train, schedule, and supervise the Parking Attendants and shuttle drivers.
• Coach, motivate, and develop staff with regular feedback and performance reviews.
• Oversee employee shuttle routes, schedules, and ridership to ensure on-time staff arrivals.
• Coordinate guest shuttles between lots and base area, adjusting frequency to match demand.
• Ensure vehicles are inspected and drivers are licensed and trained to standards.
• Develop and maintain parking and traffic plans to maximize capacity and safety.
• Prepare and manage department budget and track performance against goals.
• Monitor conditions and adjust staffing, lot assignments, and shuttle service in real time.
• Coordinate with Mountain Ops, Guest Services, HR, and other departments; liaise with outside agencies.

Skills

Shuttle operations

Team leadership

Communication skills

Problem solving

Office software

Tools

Microsoft Office

Two-way radio

Job description

# Parking and Transportation ManagerWhite Pass - Naches, WA 98937-9507## OverviewSalary Range$23.00 - $28.00 HourlyPosition TypeSeasonal; Full-Time (30+ hrs/week)CategoryFacilities & Utilities## DescriptionPOSITION SUMMARYThe Parking and Transportation Manager leads the ski area’s parking and transportation operations, overseeing the parking crew and coordinating both the employee shuttle and guest shuttle programs. This role is responsible for hiring, training, scheduling, and developing Parking Attendants, and shuttle drivers, and for building plans that move guests and employees from the highway to the lodge safely and efficiently. The Manager sets operational standards, and works closely with Facilities, Guest Services, and outside agencies to keep traffic flowing and lots running at capacity on the busiest days. Equally comfortable planning in the office and working alongside the crew in the lots, this leader models the friendly, energetic service that creates a great first impression for every guest. This is a full-time, seasonal position, with a schedule that includes weekends and holiday periods during the winter season.COMPENSATIONBase wage ranges from $23 up to $28 per hour, depending on experience. You’ll be eligible for an employee season pass, free rentals and lessons, guest ticket vouchers, and discounts on food, beverages, and retail. Plus, you’ll have access to free skiing at several partner resorts in the region. For full details and restrictions for employee privileges, please refer to the Employee Handbook.ESSENTIAL DUTIES AND RESPONSIBILITIESThe duties listed are intended to illustrate the general nature of the position and are not intended to be a comprehensive list. Additional tasks may be assigned as needed.* Plan, direct, and manage all parking and transportation operations, including guest parking lots, highway arrival and departure, and the employee and guest shuttle programs.* Recruit, hire, train, schedule, and supervise the Parking Attendants, and shuttle drivers, setting clear expectations and holding the team accountable to them.* Coach, motivate, and develop staff through regular feedback, performance reviews, and corrective action when needed, building a positive, energetic culture that keeps crew morale high.* Oversee and coordinate the employee shuttle, including routes, schedules, pick-up locations, and ridership, so that staff arrive on time for shift start and depart safely at the end of the day.* Oversee and coordinate guest shuttles between remote and overflow lots and the base area, adjusting frequency and capacity to match guest volume, weather, and special events.* Ensure shuttle vehicles are inspected, maintained, and operated in compliance with resort policy and applicable state and federal regulations, and that all drivers hold and maintain required licenses, endorsements, and training.* Develop and maintain parking and traffic plans that maximize lot capacity, manage overflow, and keep traffic moving smoothly and safely in and out of the resort, including along the state highway.* Prepare and manage the department budget, including labor, equipment, signage, and shuttle operating costs, and track performance against goals.* Monitor daily conditions, staffing levels, and guest volume, making real-time adjustments to staffing, lot assignments, and shuttle service as conditions change.* Coordinate with Mountain Operations, Snow Removal, Guest Services, Lodging, Human Resources, and other departments on lot plowing, event logistics, staffing needs, and guest communications.* Serve as the resort’s point of contact with the Washington State Department of Transportation, the Washington State Patrol, the U.S. Forest Service, and other outside agencies on traffic, road, and parking matters.* Develop, document, and update standard operating procedures, training materials, and safety programs for parking and transportation staff.* Investigate and report incidents, accidents, and vehicle damage claims involving lots or shuttles, and implement corrective actions to prevent recurrence.* Respond to escalated guest and employee concerns related to parking and transportation, resolving issues quickly and professionally.* Maintain records for staffing, payroll approval, shuttle ridership, vehicle inspections, driver qualifications, and lot counts, and use the data to plan for future seasons.* Plan and prepare for each season during the off-season, including hiring, equipment and signage needs, lot layout, shuttle contracts or vehicle readiness, and capital requests.* Work alongside the crew in the lots and on shuttle routes during peak periods, including directing traffic and driving shuttles when needed.* Follow and enforce all resort policies and procedures, including those related to safety, conduct, and appearance, and support other departments when needed to help resort operations run smoothly.* Assist other departments as needed during non-peak periods; snow removal, guest services, facilities and other areas. Support all resort operations when parking and transportation demands are lower.## QualificationsQUALIFICATIONS* Must be 21 years of age or older and hold a valid driver’s license with a clean driving record that meets resort insurance requirements.* Experience in parking, transportation, traffic control, or a related guest-facing operation.* Experience managing shuttle, fleet, or transit operations, including scheduling, routing, and driver oversight, is preferred.* Demonstrated ability to hire, train, schedule, and lead a seasonal team, and to hold staff accountable in a fair and consistent way.* Strong organizational, planning, and problem-solving skills, and the ability to make sound decisions quickly in high-traffic, high-pressure situations.* Excellent written and verbal communication skills, with the ability to work effectively with guests, employees, other departments, and outside agencies.* Proficiency with Microsoft Office or similar software, and two-way radio communication.* Ability to work outside in winter weather for extended periods, and availability to work early mornings, weekends, and holidays during the winter season.PHYSICAL DEMANDS While performing the duties of this job, the employee divides time between office work and field operations. In the field, the employee is regularly required to stand and walk for extended periods while directing vehicles, moving throughout the lots, and supporting the crew, and to get in and out of shuttle vehicles. The position requires frequent bending, reaching, and twisting, and the ability to lift, carry, and place traffic cones, signs, and barricades. In the office, the employee will sit for extended periods while using a computer and telephone. Employees must have the physical stamina to work outdoors for long periods, often in cold and snowy conditions. The employee must occasionally lift and/or move objects up to 50 pounds.WORK ENVIRONMENT This position is performed both in an office setting and outdoors in a mountain environment, and requires working in all weather conditions, including snow, ice, wind, and low temperatures. Field work is performed on pavement, gravel, and uneven ground, often around moving vehicles, and includes directing traffic along a state highway and operating or riding in shuttle vehicles on mountain roads in winter driving conditions. The role demands constant situational awareness, clear communication with guests, staff, and outside agencies, sound judgment under pressure, and quick reactions to maintain traffic, pedestrian, and passenger safety. Hours vary seasonally, with early mornings, weekends, and holidays required during the winter season.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed represent the knowledge, skills, and abilities required. White Pass will provide reasonable accommodations to qualified individuals with known disabilities, as required by law, to enable the performance of essential job functions. If you believe you need accommodation, notify your supervisor or Human Resources as soon as possible.This job description does not constitute a contract of employment. Employment at White Pass is at-will, meaning either the employee or the company may terminate the relationship at any time, with or without cause or notice, unless otherwise stated in a written agreement.