Park Team Member

Kids Empire; West Chicago (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision (Voluntary)

Employee Assistance Program (EAP)

Pet Insurance

Recreational Discounts

401(k) Matching

Job summary

Kids Empire is seeking a Team Member to warmly greet guests, assist with check-in, process payments, and maintain a clean, safe park environment. You will support snack stocking, inventory, and event operations while ensuring an enjoyable experience for families and children in a busy park setting.

This role requires strong communication, the ability to work weekends/holidays, and comfort using an iPad for sign-ins and data entry. Join our team to help guests have a safe and fun visit.

Qualifications

• Willing to work weekends and holidays
• Able to work with children
• Operate an iPad for check-in and data entry
• Strong communication and customer service skills
• Capable of working independently
• Read and write in English

Responsibilities

• Greet guests promptly and make them comfortable in the park ambiance
• Process check-in by having guests sign liability waivers and collect information on the iPad
• Handle cash or card payments and provide exact change when needed
• Verify POS transactions and ensure accurate billing
• Restock and organize snacks and beverages
• Monitor snack inventory and coordinate with management for replenishment
• Walk the floor to ensure safety and adherence to park rules
• Clean restrooms and sanitize all park structures
• Assist with family events and ensure smooth event operations
• Perform other duties as assigned

Skills

Customer service

Communication skills

Work with children

Work independently

Tools

iPad

Job description

Description

OBJECTIVE:

Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Member workers perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

ESSENTIAL JOB FUNCTIONS:

• Attending customers as quick as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips and ice cream.
• Checks snack inventory is sufficient and ensures communication with management to order snacks from specified vendors to replenish stock.
• Walks the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures ie tables, chairs, playground structure.
• Assist and participate in family events and ensure that events operate efficiently.
• Other duties assigned.

PHYSICAL DEMANDS:

• Stand, walk, bend, twist constantly
• Frequent bilateral hand movements
• Good finger dexterity
• Must be able to work in noisy environments created by guests, such as children yelling and music
• Must be able to tolerate a hectic and busy work environment during scheduled hours
• Must be comfortable with heights and tight spaces

BENEFITS:

• Health Insurance
• Voluntary Dental and Vision
• Employee Assistance Program (EAP)
• Pet Insurance
• Recreational Discounts
• 401(k) Matching

QUALIFICATIONS:

• Work weekends and holidays
• Able to work with children
• Operate an IPad
• Good communication skills, and customer service skills
• Work independently
• Read and write in English