Park Team Member

Kids Empire; Fresno (CA); On-site; USD 2,066,000 - 2,617,000; Part time

Benefits offered by this job

Health Insurance

Voluntary Dental and Vision

Employee Assistance Program (EAP)

Pet Insurance

Recreational Discounts

401(k)

Job summary

Kids Empire in Fresno, CA is seeking Team Members to warmly greet guests, assist with check-in on IPads, handle transactions at the front counter, stock snacks, and keep park areas clean and safe for all visitors.

You will interact with families, enforce park rules, work weekends/holidays, read and write in English, and communicate clearly in a lively, noisy environment. Prior customer service is a plus; training is provided.

Qualifications

• Weekend and holiday availability.
• Able to work with children and families.
• Operate an IPad for sign-in and payments.
• Strong communication and customer service skills.
• Work independently in a fast-paced environment.
• Read and write in English.

Responsibilities

• Greet customers promptly and make them feel welcome.
• Assist with check-in, liability waivers, and guest information on IPad.
• Process cash and card payments accurately at the front counter.
• Verify billing transactions on POS and ensure correct amounts.
• Organize snacks/beverages and restock inventory as needed.
• Maintain cleanliness of restrooms and park structures.
• Monitor guests for safety and enforce park rules.
• Support and participate in family events and activities.
• Perform other duties as assigned.

Skills

Customer service

Guest relations

Cash handling

IPad operation

Communication skills

English literacy

Teamwork

Tools

IPad app

Job description

Description

OBJECTIVE:

Team Members are the initial contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction and addressing any questions or comments that guests may have while present at Kids Empire. Team Member workers perform many tasks with the families and peers throughout the park to ensure the guests are having an excellent and safe time while at Kids Empire.

ESSENTIAL JOB FUNCTIONS:

• Attending customers as quick as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips and ice cream.
• Checks snack inventory is sufficient and ensures communication with management to order snacks from specified vendors to replenish stock.
• Walks the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures ie tables, chairs, playground structure.
• Assist and participate in family events and ensure that events operate efficiently.
• Other duties assigned.

PHYSICAL DEMANDS:

• Stand, walk, bend, twist constantly
• Frequent bilateral hand movements
• Good finger dexterity
• Must be able to work in noisy environments created by guests, such as children yelling and music
• Must be able to tolerate a hectic and busy work environment during scheduled hours
• Must be comfortable with heights and tight spaces

BENEFITS:

• Health Insurance
• Voluntary Dental and Vision
• Employee Assistance Program (EAP)
• Pet Insurance
• Recreational Discounts
• 401(k)

QUALIFICATIONS:

• Work weekends and holidays
• Able to work with children
• Operate an IPad
• Good communication skills, and customer service skills
• Work independently
• Read and write in English