Park Team Lead

skyzone; Hickory (NC); On-site; USD 15,000 - 21,000; Full time

Job summary

Sky Zone in Hickory, NC is seeking a Park Team Lead to guide park operations and team performance. You will delegate tasks, support across departments, and drive member sales while ensuring guest satisfaction.

Responsibilities include enforcing safety policies, maintaining park cleanliness, handling incident reports, and aiding opening/closing procedures. Availability for nights, weekends, and holidays is required.

Qualifications

• Must be 18 years or older.
• Demonstrates leadership and initiative in work or school.
• At least 6 months of work experience in a high-volume customer service role.
• Retail or amusement/entertainment experience is a plus.
• Able to stand for long periods and lift at least 20 pounds.
• Basic proficiency in MS Office, Teams, and POS systems.
• Available to work nights, weekends, and holidays.
• Reliable, coachable, self-motivated, and organized.

Responsibilities

• Delegate to Team Members so shifts run smoothly across departments.
• Provide hands-on support across departments when extra help is needed (café, parties, front desk).
• Execute membership sales at the front desk and spot sales opportunities in park.
• Enforce park safety policies and educate teammates on guest safety issues.
• Maintain a clean environment and perform janitorial duties.
• Complete incident reports from each shift.
• Assist with opening/closing park procedures.
• Ensure daily shift duties are completed before leaving.

Skills

Leadership

Customer service

Experience in high-volume environments

Physical ability

MS Office/Teams/POS

Evening/weekend/holiday availability

Reliability/organization

Tools

MS Office

Teams

POS systems

Job description

Sky Zone

Park Team Lead

Sky Zone – Who are we?

We’re the people that like to exercise but LOVE to have fun. We’re ambitious, fearless, and refuse to be confined. We not only think outside the box we MOVE outside the box too!

That’s why we’re the largest active entertainment park operation in the world. With well-known brands like DEFY, Sky Zone, and Rockin’ Jump spanning the globe, we’re a place where children, teens, and even parents can shake up the norm and play!

About the Role

RESPONSIBILITIES

Team Leads report to and support the park’s management team by being out in the park providing on-the-spot leadership where needed. When things are busy, they’re the first to jump in where help is needed most. They’re also responsible for providing Managers with important updates or customer service issues if the park is busy and other Team Members can’t leave their station.

Responsibilities include –

• Providing the necessary delegation to Team Members so shifts across all departments can run as smoothly as possible.
• Providing hands-on support to Team Members by jumping into any department when extra help is needed (i.e. café, birthday parties, front desk, etc.).
• Execution of membership sales at the front desk and being on the lookout for potential sales opportunities while walking the park or assisting in other departments (by creating memorable moments for our guests, providing guests with information, and educating guests on our offerings when the opportunities present themselves).
• Helping to enforce park safety policies and ensure the park is running smoothly. Educating other Team Members in the moment if there’s an issue with guest safety that’s not being corrected.
• Help maintain a clean environment and perform janitorial duties throughout the shift.
• Complete any incident reports that happened during the shift.
• Assist with initiating and coordinating opening or closing park procedures.
• Help ensure any additional shift duties outlined for that day are complete before leaving.

QUALIFICATIONS

• 18 years of age or older.
• Demonstrates leadership and initiative either through a formal leadership role or within their work, schooling, or extracurricular experiences.
• Minimum of 6 months of work experience ideally within a high-volume customer service industry such as retail, restaurant, fitness, or recreation.
• Retail sales and/or amusement park or entertainment industry experience are all considered a plus.
• Able to stand for long periods of time and lift a minimum of 20 pounds.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Is available to work nights, weekends, and holidays as needed.
• Is reliable, coachable, self-motivated, and organized.

Compensation: Starts at $13.00/hr and is based on qualifications and experience.

Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.