PARK SPECIALIST

State of Arkansas; Northern (KY); Hybrid; USD 36,000 - 53,000; Part time

Job summary

The State of Arkansas, Department of Parks, Heritage and Tourism, seeks a Park Specialist to assist in daily maintenance, visitor services, and conservation across state parks. The role focuses on ensuring facilities are clean, safe, and accessible while delivering outstanding customer service to park guests.

Responsibilities include front desk operations, reservations, cash handling, merchandise sales, and supporting events and programs.

Qualifications

• At least six months of experience in customer service, bookkeeping, or retail operations.
• Excellent public relations skills and professional phone etiquette.
• Ability to handle cash transactions and operate a register.
• Knowledge of basic bookkeeping and accounting principles.

Responsibilities

• Receives and confirms room reservations via telephone and deposits.
• Greets and registers guests, assigns rooms, and checks in/out.
• Answers inquiries and provides information on services and local attractions.
• Totals and balances the cash register and prepares daily reports.
• May sell merchandise and assist with inventory and housekeeping duties.
• Provide friendly customer service and enforce park policies.

Skills

Customer service

Cash handling

Retail operations

Job description

Select how often (in days) to receive an alert:

Anticipated Starting Salary: $15.33 per hour

Position Number: 22091449

County:Yell

Anticipated Starting Salary:$15.33 per hour

This position works the Front desk and greets visitors, makes reservations, registers and checks out campers and cabin guests, assists visitors during their stay, and provides information to the public. Job duties include operating a cash register, selling merchandise, completing cash reports, handling transactions and paperwork related to cabins and campsites, stocking shelves, answering phones, providing information and assistance, light cleaning and other duties as assigned. Excellent public relations skills are a must. A criminal background check is required. Position works on weekends and holidays.

This is an Extra Help position and pays $15.33 per hour. As this position is the first point of contact people will have with the park, professional phone skills are needed

The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas's natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.

Position Information

Classification: Park Specialist

Class Code: RPA16P

Pay Grade: SGS02

Salary Range: $35,610- $52,703

Job Summary

The Park Specialist is responsible for assisting in the daily maintenance, visitor services, and conservation efforts within Arkansas state parks. This role ensures that park facilities, landscapes, and public areas are well-maintained, safe, and accessible for visitors. The Park Specialist also provides customer service, educates guests on park regulations, and supports recreation programs to enhance the overall visitor experience.

Primary Responsibilities

Receives and confirms room reservations via telephone, accepts advance credit card deposits, and manages front desk operations.Mails room confirmations, deposit receipts, and refund forms to guests.Greets and registers guests, assigns rooms, and ensures a smooth check-in process.Answers inquiries and provides information on hotel services, guest registration, travel directions, and local tourist attractions.Maintains accurate guest account records and posts charges accordingly.Totals and balances the cash register with recorded receipts, identifying and reconciling discrepancies.Compiles daily activity and transaction reports.May sell gift items, maintain office supply inventories, conduct security checks of the lodge and grounds, and assign tasks to custodial staff.Receives, transfers, displays, and promotes merchandise.Opens and closes facilities, prepares deposits, and assists with daily operational reporting.Processes merchandise orders and collaborates with vendors to obtain requested items.Monitors and coordinates inventory activities, prepares inventory orders, and maintains data in relevant databases.Verifies inventory records and ensures accurate tracking of supplies and equipment.Ensures the assigned facility is clean, organized, and meets housekeeping standards.Performs monetary transactions and operates a cash register as needed.May serve as a lead worker by training and guiding staff, setting work plans and deadlines, providing instructions, and reviewing completed tasks for accuracy and compliance.May be assigned accounting-related duties, including financial reporting and transaction processing.Provide friendly and informative customer service to park visitors, answering questions about park features, rules, and activities.Enforce park policies and regulations to ensure public safety and proper park usage.Report safety hazards and ensure compliance with state and federal regulations.Help enforce emergency protocols during severe weather conditions or incidents.Support special events and recreation programs by setting up and assisting as needed.

Knowledge and Skills

Knowledge of basic bookkeeping and accounting principles.Familiarity with general office practices and procedures.Ability to comprehend and prepare oral and written materials, including ledgers, journals, reports, and correspondence.Proficient in establishing and maintaining organized filing systems.Skilled in answering telephones, greeting visitors, and providing accurate information and assistance.Proficient in operating standard office equipment.Knowledge of computer systems and commonly used software applications.Understanding of database management, inventory control practices, and financial recordkeeping.Strong grasp of customer service principles and best practices.Ability to creatively arrange and display merchandise to enhance customer interest.Capable of coordinating, instructing, and reviewing the work of others in a lead or supervisory role.Strong organizational skills to manage multiple tasks effectively.

Minimum Qualifications

At least six months of experience customer service, bookkeeping, retail operations, or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.