Park Operations & Guest Experience Manager

ExplorUS; Chester (CA); On-site; USD 75,000 - 105,000; Full time

Job summary

Snow Mountain, LLC in Lassen Volcanic National Park, California is seeking a Location Manager to oversee operations at the park, including retail, food & beverage, lodging, guest services, and employee housing. You will supervise leads and department managers and work with the General Manager to deliver exceptional guest experiences.

You will manage finances, HR, staffing, and schedules, partner with department heads on special projects, and ensure compliance with ISO policies.

Qualifications

• High School Diploma required.
• Bachelor’s degree from an accredited college/university required.
• Three years of related hospitality management experience required.
• Two years of experience in related areas such as lodging, F&B, retail operations, and guest services preferred.
• Club/Resort/National Park experience preferred.

Responsibilities

• Manage financial functions for the location, including revenue reconciliation, bank deposit preparation, petty cash management, and invoice processing.
• Recruit, interview, hire, coach, mentoring, and lead staff to build a high-performing team.
• Actively participate in company management team meetings, contributing to a positive team environment.
• Innovate ways to meet diverse customer needs and increase participation in events.
• Address customer/guest issues professionally and consult the General Manager on appropriate corrective action.
• Collaborate with other department heads on special projects assigned by the General Manager.
• Build and manage work schedules for all staff.
• Conduct regular property walks to identify areas for improvement, interact with customers/guests positively, and be visible to guests and employees.
• Understand and comply with the company’s Incident Reporting Process in a timely manner.
• Support the company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives.
• Other duties per Duties Checklist and as assigned.

Skills

Leadership

Customer service

HR management

Budgeting

Communication

Education

Bachelor's degree

High School Diploma

Tools

QuickBooks

Microsoft Office

Internet applications

Job description

Snow Mountain, LLC in Lassen Volcanic National Park, California is seeking a Location Manager to oversee operations at the park, including retail, food & beverage, lodging, guest services, and employee housing. You will supervise leads and department managers and work with the General Manager to deliver exceptional guest experiences.

You will manage finances, HR, staffing, and schedules, partner with department heads on special projects, and ensure compliance with ISO policies.