Park Manager

Kids Empire; Commack (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Performance-based bonus

Job summary

Kids Empire seeks a Park Manager to supervise staff, greet guests, and ensure a safe, enjoyable experience for families. You will schedule, hire, train, and evaluate employees; manage check-in, payments, and vendor coordination; and maintain smooth park operations with a focus on guest satisfaction.

Ideal candidates have strong leadership, communication, and conflict-resolution skills, and can work weekends in a dynamic environment with children of all ages.

Qualifications

• High school diploma or equivalent required.
• Weekend and holiday availability required.
• Able to interact with children and families.
• Strong communication and customer service skills.
• Leadership and conflict resolution skills.

Responsibilities

• Attend guests promptly, greet them, and ensure they feel welcome.
• Supervise park employees and meet production goals.
• Create weekly staff schedules and audit attendance/timecards.
• Hire qualified employees for park positions.
• Conduct evaluations and assess staff performance.
• Train team members on essential duties.
• Open/close park and manage access control.
• Oversee check-in, liability waivers, and guest information collection.
• Manage cash handling and POS transactions accurately.
• Coordinate party bookings and vendor relations.
• Ensure safety and adherence to park rules throughout the facility.
• Maintain inventory and coordinate with vendors for snacks and supplies.
• Communicate with corporate teams through proper channels.
• Lead weekly team meetings and performance reviews.
• Ensure accurate documentation and reporting.

Skills

Leadership

Communication

Conflict Resolution

Customer Service

Time Management

Team Training

Scheduling

Attendance & Timekeeping

Supervision

Multitasking

Education

High school diploma or equivalent

Tools

iPad

POS system

Job description

Objective

Park Manager is responsible for supervising the park employee’s performance in their daily work activities. The Park Manager serves as a contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests or employees may have while present at Kids Empire. Park Managers ensure the guests are having an excellent and safe time, while at Kids Empire. Must interact with families and children of all ages.

Essential Job Functions

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Park Managers are performing their job duties satisfactorily and achieving production goals.
• Creates weekly schedules.
• Must audit schedules, attendance, and timeclocks.
• Hire qualified employees for park positions available.
• Must feel comfortable handling, managing, and documenting statements, terminations, resignations, and job abandonment cases.
• Conduct performance evaluations and multiple park assessments for the park and the employees.
• Trains team members to perform the key element of their job duties.
• Opens and closes the park via using keys or a code.
• Communicates any guest or employee issues.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips and ice cream.
• Manage birthday party bookings and setups along with ensuring customer satisfaction during the events.
• Manage third-party vendor supplies, orders or requests.
• Work closely with all corporate teams and communicate via the proper company channels.
• Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and sanitize all park structures, i.e. tables, chairs, and playground structures.
• Schedule and coordinate family events and assist events operate efficiently.
• More applicable
• Weekly meetings with development
• Arrival all correct quantities arrive.
• Speaks with suppliers and third parties.
• Time and attendance setup
• Amazon accounts audits nationally among all KE parks.
• Services assistance for the operations chats.
• Other duties as assigned.

Physical Demands

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure.

Benefits

• Performance-based bonus upon meeting the established KPIs
• Health Insurance
• Voluntary Dental and Vision
• Voluntary Supplemental Accident and Hospital Insurance
• Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Free Group Basic Life and AD& D Insurance
• Pet Insurance
• Recreational Discounts
• 401(k) Matching

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Strong communication skills, customer service skills, and conflict resolution skills
• Leadership skills and strong conflict resolution skills
• Work independently
• Read and write in the English.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Strong organizational and time management skills with the ability to handle multiple tasks and priorities.
• Detail-oriented and able to maintain accuracy in documentation and record-keeping.