Park Manager

Kids Empire; Aurora (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Recreational Discounts

Employee Assistance Program (EAP)

Job summary

Kids Empire in Aurora, Colorado is seeking a Park Manager to supervise daily operations and employee performance. The Park Manager ensures guests have an enjoyable and safe experience while resolving any issues that may arise.

The ideal candidate will possess strong communication and leadership skills, must be able to work weekends, and have a high school diploma. The position offers various benefits, including health insurance, 401(k), and recreational discounts.

Qualifications

• Able to work with children.
• Work weekends and holidays.
• Read and write in English.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented and able to maintain accuracy in documentation.

Responsibilities

• Supervise park employees' performance.
• Ensure guest satisfaction and resolve complaints.
• Create weekly schedules and conduct performance evaluations.
• Manage birthday party bookings and customer satisfaction.
• Ensure safety and cleanliness within the park.

Skills

Strong communication skills

Customer service skills

Conflict resolution skills

Leadership skills

Detail-oriented

Organizational and time-management skills

Education

High school diploma or equivalent qualification

Tools

iPad

Job description

Objective

Park Manager is responsible for supervising the park employee’s performance in their daily work activities. The Park Manager serves as a contact between guests and Kids Empire, ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests or employees may have while present at Kids Empire. Park Managers ensure the guests are having an excellent and safe time at Kids Empire and interact with families and children of all ages.

Essential Job Functions

• Attend to guests as quickly as possible, greeting them accordingly and making them feel comfortable in the ambiance of the park.
• Perform job duties satisfactorily and achieve production goals.
• Create weekly schedules.
• Audit schedules, attendance, and timeclocks.
• Hire qualified employees for park positions available.
• Handle, manage, and document statements, terminations, resignations, and job abandonment cases.
• Conduct performance evaluations and multiple park assessments for the park and its employees.
• Train team members to perform the key elements of their job duties.
• Open and close the park using keys or a code.
• Communicate any guest or employee issues.
• Operate the check‑in process by having guests sign the liability waiver and provide guest information such as address, name, email address, phone number using an iPad.
• Operate the front cash counter for receiving the exact bill amount from the guests, managing cash flow by registering the amount transactions daily, taking payment from guests by cash or card, and providing exact change if payment is made by cash.
• Operate billing transactions accurately by verifying the amount displayed on the POS.
• Organize the refrigerator with drinks, snacks, chips, and ice cream.
• Manage birthday party bookings and setups and ensure customer satisfaction during the events.
• Manage third‑party vendor supplies, orders, or requests.
• Work closely with all corporate teams and communicate via the proper company channels.
• Check snack inventory is sufficient and order snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor that there are no unsafe hazards present and guests are following the park attendance rules, regulations, and guidelines.
• Clean restrooms and sanitize all park structures, i.e., tables, chairs, and playground structures.
• Schedule and coordinate family events and assist events to operate efficiently.
• Additional duties: arrival of correct quantities, speaking with suppliers and third parties, time and attendance setup, Amazon accounts audits nationally among all KE parks, services assistance for the operations chats.
• Other duties as assigned.

Physical Demands

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Work in noisy environments created by guests such as children yelling and music.
• Tolerate a hectic and busy work environment during peak hours.
• Work in a tight structure.

Benefits

• Health Insurance
• Voluntary Dental and Vision
• Voluntary Supplemental Accident and Hospital Insurance
• Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Free Group Basic Life and AD&D Insurance
• Pet Insurance
• Recreational Discounts
• 401(k)

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Strong communication skills, customer service skills, and conflict resolution skills.
• Leadership skills and strong conflict resolution skills.
• Work independently.
• Read and write in English.
• Ability to work independently and collaboratively in a fast‑paced, dynamic environment.
• Strong organizational and time‑management skills with ability to handle multiple tasks and priorities.
• Detail‑oriented and able to maintain accuracy in documentation and record‑keeping.