Park Assistant Manager

Kids Empire; Hampton (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision (Voluntary)

Accident Insurance (Voluntary)

EAP (Employee Assistance Program)

Life Insurance (Voluntary)

Life & AD&D Insurance (Free)

Pet Insurance

Recreational Discounts

401(k)

Job summary

Kids Empire in Hampton, VA seeks a Park Assistant Manager to oversee daily park operations, supervise staff, and ensure a safe, enjoyable guest experience. You will handle guest inquiries, assist with training, and maintain high standards of service.

The role involves front-desk duties, inventory management, safety compliance, and coordinating family events. Strong communication, leadership, and organizational skills are essential.

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills.
• Leadership skills.
• Strong organizational skills.
• Ability to make effective decisions in a fast-paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently.
• Read and write in English.

Responsibilities

• Attend to guests promptly, greet them, and ensure they feel welcome in the park environment.
• Supervise employees to ensure duties are performed satisfactorily and goals are met.
• Assist the Park Manager with training, development, and auditing.
• Foster a positive, collaborative work environment among park staff.
• Audit schedules and seek approvals from the Park Manager.
• Open and close the park using keys or a code.
• Communicate guest or employee issues to the Park Manager.
• Handle check-in process and collect guest information via iPad.
• Manage front desk cash, process payments by cash or card, and give exact change when needed.
• Verify billing amounts at the POS and process transactions.
• Stock and stock shelves with drinks, snacks, and ice cream.
• Check snack inventory and reorder as needed.
• Walk the floor to enforce safety and park rules.
• Clean restrooms and sanitize park structures and furniture.
• Schedule and coordinate family events and assist events operations.
• Perform other duties as assigned.

Skills

Customer Service

Conflict Resolution

Leadership

Communication

Organizational Skills

Decision Making

English Literacy

Team Management

Independent Work

iPad Proficiency

Education

High School Diploma

Tools

iPad

Job description

OBJECTIVE

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

Description

OBJECTIVE

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

Essential Job Functions

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and requests needed approval from the Park Manager.
• Opens and closes the park via using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips, and ice cream.
• Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures. tables, chairs, playground structure.
• Schedule and coordinate family events and assist events operate efficiently.
• Other duties as assigned.

Physical Demands

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

Benefits

• Health Insurance
• Voluntary Dental and Vision
• Voluntary Supplemental Accident and Hospital Insurance
• Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Free Group Basic Life and AD& D Insurance
• Pet Insurance
• Recreational Discounts
• 401(k)

Qualifications

• High school diploma or equivalent qualification required.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills
• Leadership skills
• Strong organizational skills
• Ability to make effective decisions in a fast-paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently
• Read and write in English.