Park Assistant Manager

Kids Empire US LLC; Costa Mesa (CA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental and Vision

401(k) matching

Employee Assistance Program

Job summary

Kids Empire US LLC is seeking a Park Assistant Manager in California to oversee daily park operations, supervise staff, and ensure guest satisfaction. You will train and audit employees, handle guest inquiries, and manage front-desk and POS activities while ensuring safety and a fun, family-friendly environment.

Qualified candidates will lead with strong communication, organizational skills, and the ability to work weekends while engaging with children and families in a dynamic amusement setting.

Qualifications

• High school diploma or equivalent.
• Ability to work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Good communication and customer service skills; conflict resolution.
• Leadership and strong organizational skills.
• Ability to make effective decisions in a fast-paced environment.
• Commitment to guest satisfaction and safety.
• Work independently.
• Read and write in English.

Responsibilities

• Attend to guests promptly and make them feel welcome.
• Supervise staff to meet performance goals.
• Assist Park Manager with training and audits.
• Foster a positive, collaborative park environment.
• Audit schedules and obtain Park Manager approval.
• Open/close park using keys or code.
• Communicate guest or employee issues to Park Manager.
• Manage check-in using iPad and collect guest info.
• Operate POS to handle cash, card payments, and give exact change.
• Manage snacks/cold drinks inventory and orders.
• Walk floor to ensure safety and compliance with rules.
• Clean restrooms and sanitize park structures.
• Coordinate family events and help events run smoothly.

Skills

Customer service

Conflict resolution

Leadership

Organizational skills

English literacy

Communication skills

Decision making

Safety awareness

Education

High school diploma

Job description

Description

OBJECTIVE:

As a Park Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Park Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire. Must interact with families and children of all ages.

ESSENTIAL JOB FUNCTIONS:

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and requests needed approval from the Park Manager.
• Opens and closes the park via using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
• Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
• Operating the billing transactions accurately by verifying the amount displayed on the POS.
• Organizes the refrigerator with drinks, snacks, chips, and ice cream.
• Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock.
• Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
• Clean restrooms and all sanitize all park structures. tables, chairs, playground structure.
• Schedule and coordinate family events and assist events operate efficiently.
• Other duties as assigned.

PHYSICAL DEMANDS:

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements.
• Good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

BENEFITS:

• Health Insurance
• Voluntary Dental and Vision
• Voluntary Supplemental Accident and Hospital Insurance
• Employee Assistance Program (EAP)
• Voluntary Life Insurance
• Free Group Basic Life and AD& D Insurance
• Pet Insurance
• Recreational Discounts
• 401(k) matching

QUALIFICATIONS:

• High school diploma or equivalent qualification required.
• Work weekends and holidays
• Able to work with children.
• Operate an iPad.
• Good communication skills, customer service skills, and conflict resolution skills
• Leadership skills
• Strong organizational skills
• Ability to make effective decisions in a fast-paced environment.
• Prioritizing guest satisfaction and continuously improving services.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently
• Read and write in English.