Parish Office Receptionist/ Administrative Assistant

Archdiocese of Miami; Deerfield Beach (FL); Hybrid; USD 18,000 - 23,000; Part time

Job summary

St. Ambrose Catholic Parish in Deerfield Beach, FL is seeking a Parish Office Receptionist/Administrative Assistant to be the first contact for visitors and callers. You will handle inquiries, registrations, and basic parish information, then direct people to the appropriate staff.

The role supports the office with data entry, mailings, and bulletin coordination, all reflecting the parish's hospitality and stewardship values. Hours are 25 per week, Monday through Friday, 10:00 a.m. to 3:00 p.m.

Qualifications

• Post-secondary education or business school required or preferred.
• Experience in customer service is essential.
• Familiarity with Catholic parish operations is a plus.
• Knowledge of basic tenets of the Catholic Church, its hierarchical structure, and entities.
• Excellent human relations and service skills, including the ability to maintain focus and professionalism in challenging situations, both in person and by phone.
• Must be able to multi-task with a high level of accuracy in an environment of simultaneous callers and visitors.
• Ability to type at least 50 wpm with 90% accuracy.
• Proficiency in computer literacy, including ability to navigate search engines effectively to locate information for callers.
• Proficiency in MS Outlook, MS Word, and MS Excel, and knowledge of MS PowerPoint.
• Good oral and written English-language communication skills, including clear speaking voice.
• Good Spanish-language oral and written communication skills a plus.
• Experience in a Roman Catholic environment strongly preferred.

Responsibilities

• Provide exemplary customer service to visitors and callers and direct them to the appropriate department.
• Embrace a warm, welcoming hospitality and professional demeanor.
• Answer basic questions on parish operations, locations, schedules and documents.
• Perform clerical tasks including data input, mailings, mail distribution, voicemail review.
• Record Mass intentions in the database.
• Maintain parishioner registrations and enter weekly contributions.
• Coordinate weekly parish bulletin publication and proofread for accuracy.
• Prepare quarterly transmission of data to the envelope company.
• Learn church terminology and Archdiocese services to relay messages.
• Maintain contacts with external resources such as Catholic Charities.
• Develop knowledge of Archdiocese offices and services.
• Present a positive, professional image when representing the parish.
• Respect confidentiality of information.
• Other duties may be assigned.

Skills

Customer service

Multi-tasking

Data entry

Phone etiquette

English proficiency

Spanish (basic)

MS Word

MS Excel

MS PowerPoint

Education

Post-secondary college or business-school education

Tools

ParishSoft

MS Outlook

MS Word

MS Excel

MS PowerPoint

Job description

St. Ambrose Catholic Parish, in Deerfield Beach, Florida, has an immediate opening for a Parish Office Receptionist/ Administrative Assistant. The ideal candidate is someone who will reflect the best of the Catholic Church by offering a warm and welcoming first-point-of-contact experience to anyone coming to St. Ambrose Parish. The position will be responsible for welcoming visitors and callers, assisting them with general inquiries, parish registrations, and other information and/or directing them to the appropriate member of parish leadership. This position works in an atmosphere of Stewardship as a Way of Life to better assist those who are entering the parish for the first time seeking an encounter with God, as well as existing parishioners who are renewing their stewardship commitment. The candidate performs all duties and responsibilities in alignment with the Catholic Archdiocese of Miami.

Schedule: Monday through Friday from 10:00 a.m.-3:00 p.m., 25 hours per week

Responsibilities include:

• Provide exemplary customer service to employees and others who contact St. Ambrose Catholic Church by phone or in person, assess their needs, and direct them to the appropriate department.
• Embrace a warm and welcoming sense of hospitality and professionalism.
• Provide callers and visitors with answers to basic questions on operations, office locations and schedules, or documents and transmit concerns to appropriate staff member.
• Perform clerical duties such as data input, preparing mailings, accepting and distributing packages, reviewing voicemail, and receiving Parish mail.
• Record and process Mass intentions in the database.
• Maintain database of parishioner registrations and contributions and enter the weekly contributions into the ParishSoft software.
• Coordinate the publication of the weekly parish bulletin, soliciting content, entering the information into the content management system, and proofreading for accuracy.
• Prepare the quarterly transmission of parishioner data to the envelope company.
• Become familiar with basic terminology, titles of personnel of the Catholic Church, and ministries in the Archdiocese to better relay messages and policies.
• Maintain contact information with resources outside of the Parish (i.e., Catholic Charities for people seeking immediate direct services.) that can be helpful to those in need.
• Develop knowledge of the Archdiocese of Miami's offices and services.
• Present a positive, professional, business-like image when representing St. Ambrose Catholic Church.
• Respect the confidentiality of information acquired through the role within St. Ambrose Catholic Church.
• Other duties may be assigned.

Qualifications:

• Preferred: Post-secondary college or business-school education and three years of experience in a customer-service environment.
• Familiarity with the archdiocesan website. (https://www.miamiarch.org)
• Knowledge of basic tenets of the Catholic Church, its hierarchical structure, and entities.
• Excellent human relations and service skills, including the ability to maintain focus and professionalism in challenging situations, both in person and by phone.
• Must be able to multi-task with a high level of accuracy in an environment of simultaneous callers and visitors.
• Ability to type at least 50 wpm with 90% accuracy.
• Proficiency in computer literacy, including ability to navigate search engines effectively to locate information for callers.
• Proficiency in MS Outlook, MS Word, and MS Excel, and knowledge of MS PowerPoint.
• Good oral and written English-language communication skills, including clear speaking voice.
• Good Spanish-language oral and written communication skills a plus.
• Experience in a Roman Catholic environment strongly preferred.