Parent Educator Team Lead

Pathways Youth & Family Services; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Pathways Youth & Family Services is seeking a Lead Parent Educator to oversee PAT home visiting services and provide supervision for a small team. You will deliver PAT services directly while ensuring fidelity to the model and compliance with program policies.

The role requires a Bachelor’s degree in human services and at least two years’ experience in family support. Occasional evenings and weekends may be needed to support community events and stakeholder outreach.

Qualifications

• Bachelor’s degree in human services or related discipline.
• At least two years of experience providing support services to families.
• For internal candidates, one year of that must be through Pathways.

Responsibilities

• Cultivate PAT referrals in local service area.
• Deliver PAT home visiting services to families with fidelity.
• Maintain personal caseload in PAT standards and procedures.

Skills

Clinical administration

Communication skills

Teamwork

Microsoft Word/Excel

Adaptability

Problem solving

Education

Bachelor’s degree in human services

Tools

Microsoft Word

Excel

Job description

Job DetailsJob Location: Pathways San Antonio - San Antonio, TX 78213Position Type: Full TimeEducation Level: Bachelors DegreeTravel Percentage: Up to 50%Job Shift: Flexible

Job Summary

The Parent Educator Lead will be a versatile, self-motivated, result-oriented professional who works under the supervision and oversight of the Mosaic Clinical Director/Clinical Supervisor to help ensure a strong home visiting team. The primary responsibility of the Lead is to directly deliver Parents as Teachers (PAT) home visiting services as a Parent Educator and provide oversight and supervision of assigned Parent Educator(s) who do not possess professional licensure that exceeds the licensure of the Lead. The position promotes adherence to Pathways’ mission, vision and values as well as the organization’s home visiting service policies and procedures.

Essential Duties

• Cultivate PAT referrals in local service area, which may entail leveraging community partnerships, marketing and some public speaking.
• Directly deliver PAT home visiting services to families, adhering to the model with fidelity.
• Maintain personal caseload in compliance with PAT standards and procedures including meeting compliance targets.
• Organizes and conducts monthly Group Connections and other community events, as necessary.
• Provides supervision for up to three PAT service providers and/or other support staff once weekly or twice per month, according to need.
• Conducts documented supervision with assigned staff and provides ongoing feedback to each provider concerning quality of services and work performance.
• Leads or participates in team meetings to ensure service goals are met and program and organizational developments are communicated, understood and implemented.
• Conducts weekly review of caseload of assigned staff and ensures the providers schedule family visits in the electronic records system.
• Reviews “no show” and “cancelation” concerns seeks to mitigate barriers to successful programming with each provider.
• Monitors goals and service delivery compliance to ensure delivery of services in the type and quantity consistent with the PAT guidelines and minimizes over and/or under-utilization of services.
• Provides initial review and approval of Goals. Reviews and approves or rejects documentation for assigned staff on a daily basis and provides feedback to providers.
• Provides guidance/supervision to group and individual providers achieving below average program outcomes and consults with their supervisor regarding disciplinary action that may be warranted due to underperformance.
• Discusses staff’s approval of upcoming discharges with their supervisor prior to conversations with client/families.
• Participates in monthly peer review and other quality improvement activities while working closely with Clinical Director/Clinical Supervisor to ensure documentation meets fidelity standards.
• Approves mileage and expenses for assigned staff.
• Consults with their supervisor about any incident that requires internal or external reporting.
• Ensures documentation meets internal divisional and external payer requirements.
• Involved with onboarding curriculum/training with new staff. Consults with training manager and supervisor to ensure standardized training and practices, as needed.
• Provides shadowing and mentoring opportunities for staff.
• Monitors HIPAA compliance and reports breaches in accordance with corporate policy.
• Adheres to the requirements and regulations as set forth by the Department of Health and Human Services and Texas State Board of Examiners based on clinical licensure, if applicable.
• Establish relationships and communicates with clients, caseworkers/probation officers, family members, and staff.

Supervisor

Clinical Director/Clinical Supervisor

Supervises

Parent Educators, when requested.

Work Environment

Primarily community-based position with a portion of office-based activities.

Work Hours

Full-time, minimum 40 hours per week position (evening and weekends hours when necessary).

Classification

Non-Exempt.

Physical and Mental Demands

With or without reasonable accommodation, the physical and mental requirements of this job may include the following: frequent seeing, hearing, speaking, and writing clearly. Occasionally reaching with hands and arms, stooping, kneeling, crouching, crawling, frequent sitting, standing and walking may be required for long periods of time and may involve climbing stairs, walking up inclines and on uneven terrain. Additional physical requirements may include frequent lifting and or moving up to 25 pounds. Ability to remain calm in stressful situations.

QualificationsEducation & Experience

• Bachelor’s degree in human services or other related discipline.
• At least two years prior experience providing support services to families. For internal candidates, one year of that must be through Pathways.

Knowledge, Skills, & Abilities

• General knowledge/understanding of clinical administration within a behavioral health care environment.
• Strong clinical skills and knowledge of treatment issues concerning children, adolescents, adults, and families.
• Experience with foster and/or adoptive children and families and knowledge of the DFPS system.
• Ability to support the agency's culture, growth, and success through communication, accountability, and positivity.
• Ability to be clear headed and decisive based on the scope of the position.
• Ability to work efficiently and effectively both individually and as part of a team.
• Ability to appropriately accept feedback through the supervision process - thus displaying the willingness to learn, grow, and improve.
• Competent in using Microsoft Word, Excel, the Internet, and other software applications.
• Effective oral/written communication and organizational skills.
• Ability to effectively work as a part of a professional team.

Additional Requirements

• Proof of valid Texas Driver's License (Type C) and three years of driving experience.
• Access to reliable transportation.
• Proof of valid/current auto insurance.
• Cleared motor vehicle driving record.
• Three employment references.
• Cleared criminal background check and signed statement regarding felony indictments/convictions.
• Cleared pre-employment drug test.
• Working cellular telephone.
• Internet.