Parent Capacity Supporter (Parenting Educator)

Minnesota Council of Nonprofits; Minneapolis (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Isuroon is seeking a Parent Educator to support families in the Parent Capacity Program in Minneapolis, MN. The role focuses on scheduling, case management, parent education, and navigation of services with strict confidentiality and county contract adherence.

You will coordinate education sessions, document client interactions, and collaborate with Hennepin County staff and interpreters while maintaining trauma-informed, culturally responsive practices.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 5+ years of professional case management with children, families, or vulnerable populations (for Associates).
• HIPAA training or experience handling confidential information.
• Strong organizational and documentation skills.
• Proficiency with MS Office, Outlook, Zoom, and electronic documentation systems.

Responsibilities

• Manage client scheduling for intakes, home visits, virtual sessions, classes, assessments, and follow-ups.
• Maintain active case management including outreach, reminders, referrals, and progress tracking.
• Provide parent education, coaching, skill-building, and resource guidance using approved curriculum.
• Conduct in-person and virtual meetings per program guidelines.
• Document all client contacts and activities accurately and timely.
• Coordinate services with county staff, interpreters, and service providers.
• Monitor client engagement and escalate barriers to supervisors as needed.
• Ensure confidentiality, HIPAA compliance, and contract requirements.
• Participate in staff meetings, supervision, and trainings.

Skills

Organizational skills

Scheduling

Time management

Verbal & written communication

Education

Bachelor's Degree in Social Work, Human Services, Psychology, Child Development, Family Studies, Education, Public Health, or related field

Associate Degree + 5 years professional case management experience

Tools

Microsoft Office

Outlook

Zoom

Electronic documentation systems

Job description

Program:

Parent Capacity Program

Reports To:

Program Manager / Clinical Supervisor

Employment Type:

Full-Time

Location:

Minneapolis, Minnesota

Position Summary

The Parent Educator supports families participating in the Parent Capacity Program by coordinating scheduling, maintaining case management activities, providing parent education and coaching, and helping clients navigate services and appointments. This role requires ongoing communication with families, Hennepin County staff, and community partners while maintaining accurate documentation and strict confidentiality regarding sensitive family and child-related cases.

The Parent Educator provides support through parent education, engagement, case coordination, and documentation in accordance with program goals and county contract requirements.

Essential Duties and Responsibilities

• Manage client scheduling for intakes, home visits, virtual sessions, parenting classes, assessments, and follow-up appointments.
• Maintain active case management support, including client outreach, appointment reminders, referral coordination, and progress tracking.
• Provide parent education, coaching, skill-building, and resource guidance using approved curriculum and program materials.
• Conduct in-person and virtual meetings with clients as required by program guidelines.
• Document all client contacts, services, observations, attendance, cancellations, and case activities accurately and within required timelines.
• Coordinate services and communication with Hennepin County workers, supervisors, interpreters, and other approved service providers.
• Monitor client engagement and identify barriers to participation, escalating concerns to supervisors when appropriate.
• Ensure compliance with all program policies, confidentiality requirements, HIPAA standards, and county contract expectations.
• Participate in staff meetings, supervision, case reviews, trainings, and quality assurance activities.
• Maintain professional boundaries and utilize trauma-informed, culturally responsive practices when working with families.
• Perform other duties as assigned to support program operations and contract deliverables.

Minimum Qualifications

Education and Experience

Applicants must meet one of the following qualifications:

• Bachelor's Degree (4-year degree) in Social Work, Human Services, Psychology, Child Development, Family Studies, Education, Public Health, or a related field; OR
• Associate Degree (2-year degree) and a minimum of five (5) years of professional case management experience working with children, families, or vulnerable populations.

Required Qualifications

• Experience working with sensitive family and child-related cases.
• HIPAA training or demonstrated experience handling confidential and protected client information.
• Strong organizational, scheduling, and time-management skills.
• Ability to maintain accurate and timely documentation.
• Proficiency with Microsoft Office, Outlook, Zoom, and electronic documentation systems.
• Strong verbal and written communication skills.
• Ability to work independently while managing multiple client cases.
• Ability to maintain professionalism and confidentiality at all times.
• Ability to pass all required background studies and screenings.

Preferred Qualifications

• Experience working within child welfare, family services, parent education, visitation programs, or family assessment services.
• Familiarity with Hennepin County systems and community resources.
• Training in trauma-informed care, motivational interviewing, de-escalation techniques, or mandated reporting.
• Experience working with interpreters and culturally diverse populations.
• Bilingual or multilingual skills are highly desirable.
• Valid driver's license and reliable transportation for community-based visits.

Work Environment

• Work may be performed in client homes, community settings, county facilities, agency offices, and virtual environments.
• Regular use of computers, telephones, video conferencing platforms, and electronic documentation systems is required.
• Local travel throughout Hennepin County may be required.

Confidentiality and Compliance

The Parent Educator is entrusted with confidential client information and must comply with HIPAA requirements, agency policies, Hennepin County contract requirements, mandated reporting obligations, and all applicable federal, state, and local laws.

Equal Employment Opportunity

Isuroon is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.