Parcel Area Manager

stord; North Haven (CT); On-site; USD 70,000 - 110,000; Full time

Job summary

Stord, The Consumer Experience Company, is seeking a Transportation Area Manager to lead a warehouse operations team responsible for Sortation and Dock Management in a high-volume facility. You’ll drive on-time shipping, staff development, and process improvements to meet performance goals.

Ideal candidates have 2–4 years in automated sortation or WMS environments, prior leadership, and a Bachelor's degree or equivalent experience. Overtime may be required.

Qualifications

• Minimum 2–4 years' experience with automated sortation systems, WMS or dock management in a high-volume facility.
• Previous leadership experience required.
• Bachelor's Degree or relevant experience.

Responsibilities

• Lead and develop a team of warehouse associates and operations leads to deliver on daily goals.
• Own Sortation, Dock Management, and shipping department operations and outcomes.
• Collaborate with HR, Safety, Customer Service and other Ops leaders to drive results.
• Address operational and personnel issues affecting the functional area.
• Implement process improvements and workload efficiency measures.
• Utilize workload planning tools to ensure orders are fulfilled to standard.

Skills

Leadership

Communication

Organization

Time management

Data entry

Interpersonal skills

Education

Bachelor's Degree or relevant experience

Tools

Order Management System

Warehouse Management System (WMS)

Forklift/Material Handling Equipment

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

Job Profile Summary

Stord is looking for a Transportation Area Manager with strong communication and organization skills and the ability to work well under pressure. Able to lead others through effective decision making and a sense of responsibility. Must be flexible with the ability to work overtime, including evenings and weekends, as needed.

This individual will support the execution of all processes and procedures related to Sortation and Dock Management. Utilizes Order Management System and various types of material handling equipment.

Job Description

What You'll Do

• Lead and develop a team of warehouse associates and operations leads to deliver on daily goals.
• Ownership of Sortation, Dock Management, and shipping department
• Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.
• Address operational and personnel issues affecting functional area.
• Implement process improvements and workload efficiency mechanisms.
• Utilize workload planning tools and other resources to complete scheduled workload ensuring orders are fulfilled to meet standards.
• Investigate discrepancies and variances.
• Perform to quality standards in multiple functions.
• Perform additional duties as assigned.

What You'll Need

• Minimum of two to four years' experience working with automated sortation systems, Warehouse Management Systems (WMS) and/or Dock Management platforms in a high-volume facility.
• Previous leadership experience.
• Bachelor's Degree or relevant experience
• Ability to manage carriers and drivers on a daily basis
• Possesses basic clerical and data entry skills.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Excellent communication and interpersonal skills. Able to interact effectively with all levels of management and support teams.
• Able to transport up to 20 lbs.
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to work independently with minimum supervision.
• Able to build solid, effective working relationships with others.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to effectively use relevant material handling equipment (i.e forklifts).
• Able to express ideas clearly and convey necessary information.
• Able to work in a Distribution center environment which includes exposure to work at varying heights; varying temperatures; moderate and consistent noise levels.
• Occasional non-standard work hours or overtime as business requires.

Additional Job Description

Bonus Points

• Proficiency with Google and/or Microsoft Office Suite
• A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or related field
• Experience with process improvements (Lean Six Sigma and/or Kaizen)