Paratransit Office Administrator

You Thrive Florida Early Learning Programs; Brooksville (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

You Thrive Florida Early Learning Programs is seeking a Paratransit Office Administrator to provide high-level administrative support within the Transportation Department. This full-time role includes responsibilities such as scheduling, data analysis, and customer service, with benefits including health coverage and paid time off.

Benefits

Vacation

Sick Leave

PTO

Employer Paid Health Benefits

8% Non-matching Retirement

14 Company Paid Holidays

Pet Insurance

Basic $30,000 Life Insurance Policy

Long-Term Disability (LTD)

Qualifications

• At least 2 years in clerical work.
• 2 years in passenger transportation preferred.
• Valid Florida driver’s license and background checks required.

Responsibilities

• Answers telephone calls and provides general information.
• Handles daily scheduling, dispatching, and trip authorization.
• Collects and analyzes ridership data.

Skills

Communication

Data Analysis

Customer Service

Interpersonal Skills

Bilingual (English and Spanish)

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Paratransit Office Administrator role at You Thrive Florida Early Learning Programs

POSITION SUMMARY

Provides high level administrative support within the Transportation Department to ensure that key tasks and initiatives are efficiently accomplished.

Please apply online at www.youthrivefl.org

Only completed and signed applications will be considered.

Full Time Position - Benefits Eligible: Vacation, Sick, PTO, Employer Paid Health Benefits, 8% Non-matching Retirement, 14 Company Paid Holidays, Pet Insurance, Basic $30,000 Life Insurance Policy, and Long-Term Disability (LTD). Public Service Loan Forgiveness Qualified Employer.

Essential Job Functions

1. Answers telephone calls, provides general information, and gives referrals.
2. Handles daily scheduling, dispatching, trip authorization, and verification for client trips.
3. Oversees route operations and scheduled transportation functions.
4. Works with van drivers to ensure quality customer service and operations.
5. Maintains files of correspondence, documentation, and records as directed.
6. Collects cash from drivers at the end of the day, reviews for proper rider fare collection/reporting.
7. Drives/operates van as needed for pick-up and delivery of clients/riders, ensuring on-time performance, in compliance with all laws and departmental procedures.
8. Reviews driver logs and documentation daily, ensuring accuracy and completeness, providing feedback for corrections.
9. Collects, analyzes, and reports ridership data, providing recommendations for issues.
10. Coordinates with coworkers and other staff as directed.
11. Participates as a team player within the department and organization.
12. Follows policies and procedures of You Thrive Florida.

Non-essential/Secondary Functions

Performs additional duties as assigned. This description is not exhaustive of all responsibilities.

Job Standards

Education: High School diploma or equivalent required.

Experience: At least 2 years in clerical work, with 2 years in passenger transportation preferred.

Licenses & Certifications: Valid Florida driver’s license, insurable, and background checks required.

Critical Skills, Abilities, & Expertise

Physical ability to perform tasks including lifting up to 65 lbs., driving, and other physical demands. Knowledge of local geography, transportation laws, and safety practices. Proficiency in Microsoft Office. Strong communication, data analysis, customer service, and interpersonal skills. Bilingual in English and Spanish preferred.

Environmental Job Factors

Location primarily indoors in Hernando County with occasional outdoor work including driving.