Paraprofessional - Direct Care Staff

AOG INVESTMENTS; Gastonia (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Job summary

Bonnie’s Heart in Gastonia, NC, is seeking compassionate Direct Care Staff to provide quality care in a residential setting. You will support clients’ daily living, safety, and personal development while promoting independence.

The ideal candidate has a high school diploma or GED, is at least 18, and can communicate clearly, document progress, and collaborate with a care team to implement programs and respond to emotional or behavioral needs.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old.
• Ability to communicate effectively, both verbally and in writing.
• Ability to document and report information regarding clients’ emotional and behavioral needs.
• Ability to work effectively with individuals who may experience emotional or behavioral challenges.
• Ability to follow established programs, procedures, and safety requirements.

Responsibilities

• Provide direct care, training, and assistance to clients based on their individual needs.
• Assist clients with activities of daily living and personal development.
• Support clients in pursuing vocational opportunities and participating in leisure and recreational activities.
• Assist with community outings and other activities as appropriate.
• Implement client programs accurately, consistently, and appropriately.
• Provide appropriate support and intervention when clients experience emotional or behavioral disturbances.
• Use effective conflict-resolution and de-escalation skills.
• Monitor the residential environment and identify potential safety concerns.
• Maintain accurate written documentation regarding client behaviors, activities, and progress.
• Assess and communicate client progress in assigned programs.
• Communicate important client information effectively with co-workers and staff on other shifts.
• Work collaboratively with supervisors and other members of the care team.
• Maintain professionalism, patience, and respect when interacting with clients, families, co-workers, and supervisors.

Skills

Communication skills

Documentation

Team collaboration

Conflict resolution

Emotional regulation

Education

High school diploma or GED

Job description

Benefits/Perks

• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities

Job Summary

Bonnie’s Heart is seeking compassionate, dependable, and attentive Direct Care Staff to provide quality care and support to clients in a residential setting. This position plays an important role in helping clients develop independence, participate in meaningful activities, maintain safety, and achieve their individual goals.

Position Summary

Direct Care Staff provide hands‑on support, training, and assistance with clients’ daily needs. Staff are responsible for implementing individual programs accurately and appropriately, supporting clients during activities and outings, responding effectively to emotional or behavioral concerns, and maintaining a safe and supportive residential environment.

Responsibilities

• Provide direct care, training, and assistance to clients based on their individual needs.
• Assist clients with activities of daily living and personal development.
• Support clients in pursuing vocational opportunities and participating in leisure and recreational activities.
• Assist with community outings and other activities as appropriate.
• Implement client programs accurately, consistently, and appropriately.
• Provide appropriate support and intervention when clients experience emotional or behavioral disturbances.
• Use effective conflict‑resolution and de‑escalation skills.
• Monitor the residential environment and identify potential safety concerns.
• Maintain accurate written documentation regarding client behaviors, activities, and progress.
• Assess and communicate client progress in assigned programs.
• Communicate important client information effectively with co‑workers and staff on other shifts.
• Work collaboratively with supervisors and other members of the care team.
• Maintain professionalism, patience, and respect when interacting with clients, families, co‑workers, and supervisors.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age.
• Ability to communicate effectively, both verbally and in writing.
• Ability to document and report information regarding clients’ emotional and behavioral needs.
• Ability to work effectively with individuals who may experience emotional or behavioral challenges.
• Ability to follow established programs, procedures, and safety requirements.

Required Training & Skills

Knowledge or training in the following areas is required or expected, as applicable:

• Crisis Prevention Intervention (CPI)
• First Aid
• CPR for children and adults
• Bloodborne Pathogens
• Medication Administration
• Conflict resolution and behavioral support
• Training will be provided

Ideal Candidate

The ideal Direct Care Staff member is compassionate, patient, dependable, observant, and able to remain calm in challenging situations. Successful candidates will demonstrate strong communication skills, sound judgment, respect for the individuals they support, and a commitment to providing safe, person‑centered care.

Important Disclosure

The statements above describe the general duties and requirements considered necessary to perform the essential functions of the Direct Care Staff position. They are not intended to be a complete or detailed description of every responsibility, duty, or work requirement that may be inherent in the position. Job duties and requirements may vary based on the needs of the individuals served and the organization.

Bonnie’s Heart is committed to providing compassionate support and a safe, respectful environment for the individuals we serve.