Paramedic - Transfer Center

University Hospitals Pain Management; Chardon (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

University Hospitals Pain Management in Chardon, Ohio is seeking a Paramedic to work in the Transfer Center. This role involves dispatching air and ground ambulances, coordinating patient transfers, and providing real-time support in a fast-paced environment.

The ideal candidate will possess certifications in paramedicine, excellent communication skills, and the ability to manage multiple communications devices effectively. Responsibilities include assisting patients in emergency situations and maintaining confidentiality of protected health information.

Qualifications

• Experience in emergency medical services and managing patient flow.
• Ability to perform clinical skills such as EKGs and IV access.
• Knowledge of protocols and standards in patient transport.

Responsibilities

• Dispatch ambulances and support assets for patient transfers.
• Coordinate with multiple agencies to optimize patient care.
• Provide exceptional customer service while managing transport requests.

Skills

Communication Skills

Decision Making

Customer Service

Education

Certifications in Paramedicine

Tools

EKG Machine

Communication Devices

Job description

A Brief Overview

This Paramedic role is based in the Transfer Center at our Management Service Center location in Shaker Heights. Responsible for performing all aspects of the dispatching process ensuring that all requests for service and related activities occur in a timely, safe and accurate fashion.

Position Summary / Essential Duties:

• Dispatch of UH air and ground ambulances, support assets, and providing incident support
• Executes expedient and accurate information exchange, Demonstrating clear communication and effective collaboration to optimize patient care and clinical operations
• Ability to rapidly develop logical action plans based on information from multiple sources, and the ability to reassess and redeploy the plan when other variables arise
• Coordination of patient transfer and response requests with field crews, facilities, physicians, other agencies, and hospital patient flow management staff
• Assures mode of transport selected provides effectiveness and timeliness to optimally meet the patient medical need
• Manage multiple communication devices such as radios, telephony, email, SMS, and computer chat software, often simultaneously, to communicate with multiple agencies utilizing proper etiquette
• Possess and obtain working knowledge of external and inter-facility protocols and standards of practice
• Demonstrates calm and concise decision making skills in managing and activating transport requests
• Delivering exceptional customer service while facilitating communication across multiple disciplines

Knowledge/Experience

Assist patients and health care needs as directed by clinician during Emergency Department visit including performing 12 lead EKGs, blood draws, initiate Hep-locks, bedside point of care testing, aerosol treatments. Ensures the daily completion of point of care testing quality controls, defibrillator checks, refrigerator checks, transports. Performs ABGs and gain IV access as directed by order. Prepares patients and care environment for exam, specimen collection and anticipates needs of patients and providers proactively. Performs delegated basic procedures as described by their annual competency-based tool and orientation program.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.