Paramedic II (Medical Technician) - Part Time

DispatchHealth; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k

Paid time off

Family support

Job summary

DispatchHealth is redefining healthcare delivery by bringing acute, hospital-level care directly to patients’ homes.

As a Paramedic II, you will deliver high-quality, patient-centered care within an innovative home-based model, collaborating with a virtual care team and standing orders to adjust treatment plans as needed.

Qualifications

• High School Diploma or GED is required.
• Current BLS and ACLS certifications are required.
• Active licensure/certification to practice as a Paramedic per state requirements.
• Valid driver’s license with acceptable driving record per policy.

Responsibilities

• Drive DispatchHealth branded vehicle and meet patients at their location; handle supplies.
• Wear PPE properly and maintain infection prevention.
• Provide high-acuity in-home clinical care per protocols.
• Conduct thorough physical exams and assess home safety.
• Coordinate care with virtual team; report findings and follow orders.
• Respond to crisis situations and rapid alerts.
• Educate patients and caregivers on disease, meds, and care plans.
• Document assessments and interventions in the EHR in real time.
• Collaborate with physicians, case managers, and other staff.
• Support program development and participate in quality initiatives.

Skills

Communication skills

Coaching & leadership

Teamwork

Patient-facing experience

Critical thinking

Education

High School Diploma or GED

BLS & ACLS Certifications

Paramedic license (state)

College degree (preferred)

Tools

EMR (Electronic Medical Records)

Job description

How You'll Make an Impact

The Paramedic II plays a pivotal role in delivering hospital-level acute care directly in patients’ homes as part of an innovative hospital-at-home care model. This role leverages clinical expertise, mobile technology, and interdisciplinary teamwork to ensure high-quality, patient-centered care outside traditional hospital walls. This role improves patient outcomes by working closely with interdisciplinary teams. The Paramedic II, functions with an expanded scope of practice under approved medical protocols and direct delegation by a hospital physician to provide timely patient-centered interventions.

What You'll Do

• Drive DispatchHealth branded vehicle to meet patients at their place of need and load/unload supplies for daily activities (averaging 6-8 visits per 10- or 12-hour shift as scheduled).
• Don and doff PPE appropriately and maintain strict infection prevention strategies.
• In-Home Acute Clinical Care: Provide high-acuity care in the patient’s home setting forconditions such as infections, heart failure, pneumonia, and post-surgicalrecovery—offering an alternative to inpatient hospitalization.
• Clinical & Environmental Assessments: Conduct thorough physical exams and assessthe home environment for safety and factors that may impact recovery or the plan of care. Identify and elevate any deviations that could compromise patient outcomes.
• Care Coordination with Virtual Team: Serve as an on-site extension of the virtual careteam. Maintain real-time communication with the remote command center nurse and physician to report findings, collaborate on care decisions, receive treatment orders, andensure all aspects of the care plan are executed safely and effectively.
• Crisis & Rapid Response Support: Respond to crisis situations and rapid response alerts in the home environment, providing necessary interventions based on hospital orders and standing order protocols.
• Patient & Caregiver Education: Deliver personalized education regarding disease management, medication regimens, treatment expectations, and when to seek help. Use both verbal coaching and written materials to reinforce understanding.
• Documentation & Compliance: Document all assessments, interventions, communications, and outcomes in the electronic health record (EHR) system(s) in real time. Ensure care is delivered according to program protocols and clinical standards
• Interdisciplinary Collaboration: Collaborate with physicians, advanced practice providers, case managers, social services, and community partners to ensure continuity of care. Act as a liaison between the patient and healthcare system to eliminate gaps in care or missed services.
• Program Support & Leadership (as assigned): Participate in research initiatives, support program development, and mentor new staff as directed by leadership. Represent the program in community outreach or quality improvement activities when needed.
• Additional duties as assigned.

What You Need

EDUCATION AND EXPERIENCE:

• High School Diploma or GED

• Current BLS and ACLS Certifications

• Active licensure or certification to perform as a Paramedic within the state of employment per state requirement.

• Valid driver’s license and acceptable driving record in accordance with DispatchHealth’s driving and insurability policies.

PREFERRED QUALIFICATIONS:

• Degree from an accredited college or university

• Previous trainer or instructor experience

• Previous Critical Care experience

• Previous Mobile Integrated Healthcare (MIH) experience

• Community Paramedic Certification

SKILLS/ABILITIES:

• Effective verbal, written, and interpersonal communication skills

• Demonstrated ability to provide effective coaching and leadership

• Demonstrated teaching and educational facilitation skills

• Ability to adhere to established standards for educational quality

• Familiarity with basic computer applications and functions

• Team-oriented and able to work effectively and efficiently with others

• Minimum two (2) years patient facing experience.

• Strong customer service, communication, and technological skills

• Previous experience of comprehensive history gathering and documentation within EMR

• Previous experience with procedural skillssuch as vascular access, medication administration, wound care, etc.

• Ability to interact with patients and families and develop rapport and trust, ability to communicate and provide verbal professional clinical presentations/summaries.

• Function independently with supervision and delegation from the medical director.

• Work as part of a team toresponsiblydeliver care with flexibility and open-mindedness.

• Adhere to all medical protocols, guidelines and legal regulations.

• Responsible for equipment use, care and allocation.

• Restock and clean equipment at end of shift appropriately.

• Continuous learner with strong critical thinking skills.

• Flexibility to work evenings, weekends, and holidays as needed.

• Ability to drive and sit in a car for long periods of time.

• Ability to drive during the day and at night.

• Ability to climb three flights of stairs while carrying equipment.

• Ability to push, pull, and lift 50 pounds.

• Visual ability to perform point-of-care testing such as such as EKGs, blood draws, taking vital signs.

• Ability to provide patient care in non-traditional or smaller spaces with limited room for movement.

• Ability to hear with or without accommodation.

• Ability to travel to other markets approximately 10% based on business needs.

Physical Demands:

While performing the duties of this job, team members are regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Team members may be occasionally required to climb or balance, stoop, kneel, or crouch. Team members must occasionally lift, push and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

This is a field-based role requiring attendance in the market location before and after each shift to prepare for field visits and gather and restock supplies. Depending on the market territory, it may require travel to practice locations in other states.

The above describes the general content of and requirements for the performance of this position. It is not intended to be an all-inclusive statement of the position's duties, responsibilities, and requirements.

Who We Are

DispatchHealth is redefining healthcare delivery through mobile and virtual healthcare. A rapidly scaling Denver, Colo., startup, we provide right-sized healthcare through the power of technology, convenience, and service. DispatchHealth is creating an integrated, convenient, high-touch care-delivery solution that extends the capabilities of the patient's care team and ensures that we provide personalized, quality care in the home or at the patient’s location of need. Our skilled, certified providers arrive onsite with the expertise and tools necessary to administer advanced medical care, supported by our technological infrastructure to ensure quality and to improve outcomes. DispatchHealth brings together experienced professionals with proven success in medicine, engineering and operations and a passion for transforming the healthcare landscape.

DispatchHealth is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status.

• medical, dental and vision insurance
• 401k
• paid time off
• family
• short-term disability leave