Paramedic Communications Coordinator (Full Time)

Northwell Health; Syosset (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Northwell Health in Syosset, NY seeks a coordinator to manage the flow and coordination of patient transfer requests, including emergent and non-emergent transport coordination. The role involves gathering information, ensuring policy compliance, and effective communication with facilities, physicians, and case managers.

Responsibilities include prioritizing tasks, maintaining documentation, and escalating complex issues to senior staff.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of technical experience, required.
• Valid New York State Department of Health Paramedic certification.
• AHA BCLS and ACLS certifications, required.

Responsibilities

• Gathers pertinent information to process and coordinate patient transfer requests.
• Demonstrates compliance with all established policies and procedures for patient referral and transport.
• Coordinates with physicians, administration, case managers, and facility staff to document consults and transfer requests.
• Elevates questions and problems to senior team members for direction on new assignments.
• Processes requests for critical Physician-to-Physician consults and transfer requests.

Skills

Communication

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Paramedic certification (NY)

Tools

EMR systems

Coordination software

Job description

Job Description

Evaluates and coordinates the flow process involved in call taking, facilitating acceptance and triage of calls. Answers emergent and non-emergent dedicated transport telephone line and coordinates all requests for interfacility transfers.

Job Responsibility

Gathers pertinent information to process and coordinate patient transfer requests.
Demonstrates compliance with all established policies and procedures as they apply to the coordination of patient referral and transport.
Works on mostly routine and transactional assignments, guided by policies, procedures, guidelines and precedent.
Exercises independent judgment on basic or moderately complex issues regarding job and related tasks.
Communicates with the transferring facility to obtain accurate insurance information.
Coordinates with Physicians, Administration, Case Managers, and facility staff to effectively document consults and transfer requests.
Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments.
Processes requests for critical Physician to Physician consults and transfer requests.
Develops high degree of familiarity with client service area geography and medical facilities.
Prioritizes tasks, adhere to deadlines and provide status updates on assigned projects.
Evaluates, processes, tracks, documents and coordinates patient transfers for the successful referral and transfer of patients to the facility.
Ensures all paperwork and computer entry is accurate.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

High School Diploma or equivalent required.
1-3 years of technical experience, required.
Valid New York State Department of Health Paramedic certification.
AHA BCLS and ACLS certifications, required.

Ability to communicate in mandarin, preferred

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).