Paramedic-1700-0500

THE CRISIS CENTER OF TAMPA BAY INC; Tampa (FL); On-site; USD 55,000 - 78,000; Full time

Job summary

The Crisis Center of Tampa Bay Inc. seeks a Paramedic to respond to calls, transport passengers safely, and provide high-quality patient care in line with EMS protocols.

You will participate in PQI, perform advanced medical procedures (ECG, IV, meds), maintain devices, complete ePCRs, and work as part of a responsive team 24/7 to support community safety.

Qualifications

• Broad EMS knowledge with transport and clinical skills.
• Knowledge of Florida EMS regulations and Baker Act procedures.
• Experience using cardiac monitors, ECG and IV therapy.

Responsibilities

• Respond to calls and transport passengers safely and professionally.
• Provide high‑quality patient care and use PQI data to improve outcomes.
• Operate medical equipment, perform IV/med administration, and document care.

Skills

Cooperation/Teamwork

Engaging Communication

Customer Service

Adaptability

Problem Solving

Judgment

Diversity Awareness

Self-Management

Education

High school diploma or equivalent

18 years of age

Florida Paramedic certification

Florida Class E driver’s license

AHA BLS/CPR, ACLS, and PALS certifications

DOT medical examination and screenings

FEMA I-CS100/200/700A training

Baker Act & related trainings

Emergency Vehicle Operators (EVOC) training

Tools

Cardiac monitor

12‑lead ECG

EtCO2 devices

IV cannulation

Ventilators

Job description

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Paramedic position supports this mission by responding to all assigned calls in the most appropriate and efficient manner, providing the highest standards of patient care while maintaining a safe and hazard‑free environment.

Strategic and Transformational Responsibilities

• Provides exceptional customer service and patient care as the first point of contact with the Crisis Center of Tampa Bay by safely transporting passengers with medical, physical, emotional, or developmental disabilities in a safe, courteous, and professional manner.
• Participates in the performance quality improvement (PQI) process and uses data to improve services and outcomes.

Transactional and Administrative Responsibilities

• Utilizes medical equipment and procedures including cardiac monitor, 12‑lead ECG interpretation, EtCO₂ devices, oxygen and suction devices, IV cannulation, administration of IV/IN/IM/PO/Nebulized medications, monitoring of IV pumps, mechanical ventilators, application of CPR and ACLS procedures, and all other activities within the scope of a Paramedic.
• Develops and utilizes triage skills to provide optimal efficiency during calls.
• Lifts and moves patients using all safety protocols to provide optimum care.
• Communicates with the receiving facility to receive medical direction and provide critical information.
• Acts as team leader and manages the unit.
• Discerns deviations/changes in eye/skin coloration due to the patient's condition and treatment.
• Provides quality patient care using a thorough knowledge of protocols for all medical situations.
• Assesses, treats, and transports patients with appropriate techniques, resources, and equipment while maintaining the highest standard of patient care.
• Assists and secures passengers as required.
• Maintains radio communication with the Systems Status Controller and responds to calls in an expedited professional manner; follows predetermined route or daily manifest.
• Ensures operational excellence by meeting or exceeding metrics:
  • Average on‑task time for a total call from beginning to end is 60 minutes or less.
  • Average receiving facility turnaround time is 20 minutes or less.
• Accurately completes the electronic Patient Care Report (ePCR), including observations and emergency medical care of the patient during the receiving medical facility or other location for record and diagnostic purposes; includes all insurance information for billing and reimbursement.
• Communicates professionally and exhibits a positive demeanor with all individuals; strives to develop strong working relationships with peers and EMS system partners.
• Completes required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses; maintains a current copy of licensure, registration and/or certifications with Human Resources.
• Arrives for scheduled shift on time and ready to deploy.
• Conducts pre‑trip vehicle inspections to ensure sound vehicle operations; maintains an orderly ambulance and ensures the vehicle and equipment are clean, stocked, organized, and response‑ready.
• Maintains thorough working knowledge of the ambulance and equipment, its function and use, and reports defective equipment and supplies to the Field Operations Supervisor as required.
• Maintains a neat and professional appearance at all times in accordance with Company policy and Standard Operating Procedures.
• Adheres to all Company Policies and Procedures, TransCare Standard Operating Procedures and Medical and Protocol Manual; directs any questions or concerns to the Field Operations Supervisor.
• Performs other duties as may be assigned by management.

Required Competencies

• Cooperation/Teamwork – Works toward win/win solutions; deals with conflict collaboratively; discusses root causes; develops effective working relationships.
• Engaging Communication – Relates to people openly, honestly, sincerely; treats people with respect; is friendly and approachable; listens attentively; communicates ideas clearly; communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External) – Recognizes and attends to important details with accuracy and efficiency; treats customers courteously; responds to requests timely; elicits feedback; considers long‑term customer interests; proactively identifies needs; takes responsibility for resolving complaints; serves customers' long‑term interests; creates strategies to help the organization serve customers more effectively.
• Adaptability – Adapts readily to changes; works effectively under stress; needs minimal supervision; works well in a fast‑paced environment; is reliable, dependable, results‑oriented; maintains productivity and composure under pressure; prioritizes work and establishes clear goals and plans.
• Problem Solving – Views problems as opportunities to create new solutions; anticipates potential problems and analyzes alternatives.
• Judgment – Gathers sufficient input before making decisions; sees interrelatedness; considers alternatives; makes appropriate and timely decisions.
• Valuing & Fostering Diversity – Demonstrates respect for individual differences and establishes a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio‑economic diversity.
• Self‑Management – Takes responsibility for one's behavior and well‑being; works effectively under stress and adapts style to changing situations; works in a fast‑paced environment; needs minimal supervision; exhibits a professional demeanor.

Education and Experience

• High school diploma or equivalent.
• Must be 18 years of age.
• Must possess current Florida Paramedic certification.
• Must possess current Florida ClassE driver’s license with acceptable driving history.
• Must possess current AHA BLS/CPR, ACLS, and PALS certifications.
• Successfully complete Department of Transportation physical examination, federal criminal background screening and 10‑panel drug screening upon conditional offer of employment.
• Successfully complete FEMA I‑CS100, 200, and 700A and Baker Act Training within 14 days of employment.
• Successfully complete Florida Certification Board trainings: Introduction to the Baker Act, Marchman Act Basics, Minors and the Baker Act, Law Enforcement and the Baker Act, Baker Act and Law Enforcement Procedures for Law Enforcement, Suicide Prevention, Assessing Suicide Risk, Guardian Advocate and the Baker Act, and Guardian Advocate and the Marchman Act within 14 days of employment.
• Successfully complete Emergency Vehicle Operators (EVOC) training and test within 14 days of employment.

Knowledge, Skills, and Abilities

• Knowledge of Florida Chapter401.
• Knowledge of HIPAA requirements as it relates to patient confidentiality.
• Knowledge of the Baker Act as it relates to TransCare Transportation Services.
• Knowledge of EMS radio system and operations.
• Superior verbal and written communication skills with ability to effectively communicate with patients, community partners, clients, peers, and management.
• Knowledge of crisis intervention and stress response methods to ensure personal well‑being.
• Ability to act effectively in stressful situations.
• Knowledge of body substance isolation; understand basic medical‑legal principles.
• Ability to physically restrain violent psychiatric patients and lift a stretcher with a patient.
• Ability to understand and apply applicable policies and procedures.
• Ability to determine work priorities and ensure proper completion of work assignments.
• Ability to utilize problem‑solving techniques.
• Ability to work independently.
• Ability to establish and maintain effective working relationships with others.
• Ability to wear and maintain uniform.

Physical Demands and Working Conditions

Unimpaired mobility: Must respond quickly to ambulance calls; access patients located in various environments and locations; climb stairs and other structures; work in extreme environments; carry heavy equipment and patients.

Physical abilities: Perform strenuous physical requirements, including lifting and moving heavy equipment and patients, performing CPR, and other lifesaving maneuvers.

Fine motor skills: Perform required medical skills and techniques including bandaging, splinting, IV cannulation, endotracheal intubation and other advanced airway techniques, manual defibrillation, and pleural decompression.

Vision: Correctable vision permitting safe operation of emergency vehicles, reading gauges, fine print and figures associated with medical care and treatment.

Hearing: Sufficient hearing to obtain information from patients, family members, bystanders, medical professionals, and other personnel; adequate for providing care and treatment in active, distracting environments.

Speech: Speak and enunciate clearly and at a level audible to others in any environment or condition; communicate verbally in stressful and distracting environments.

Working conditions: Duties performed primarily in a driving environment. Operates company vehicles designed with seats, benches, and stretchers. Occasional exposure to extreme environmental conditions and possible exposure to blood and other body fluids. Employee regularly works outdoors.

Travel, Hours, and Schedule

Travel is limited to local day travel; primary functions are completed in an ambulance, medical transport vehicle, or in a medical facility.

Hours: TransCare is open 365days/year, 24hours/day. Full‑time personnel (36 scheduled hours/week) work 3×12‑hour shifts with varied start times (4:00am–8:00am). Part‑time (8–24 scheduled hours/week) work 1–2×12or8‑hour shifts with varied start times (4:00am–8:00am). Employee should be available and willing to work varying shift hours as assigned, including nights, weekends, and holidays. Employee may be re‑called to duty in the event of a declared disaster or emergency.

Equal Employment Opportunity Statement

CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status or any other characteristic protected by federal, state, and local laws, regulations or ordinances.