Paralegal Services Manager – Multi-Office Leadership

Akerman LLP; West Palm Beach (FL); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Akerman LLP in West Palm Beach, FL seeks an experienced Manager of Paralegal Services to partner with the Senior Director of Paralegal Services in leading the firm's nationwide paralegal program.

The role oversees paralegals across offices, drives talent development, workforce planning, utilization, and process improvements, and aligns staffing with client demands while delivering exceptional client service and operational excellence.

Qualifications

• Minimum of seven years of law firm or corporate legal department experience, including substantial paralegal experience.
• Minimum of three years of leadership or management experience.
• Experience with workforce planning, utilization management, workflow coordination, and performance management.
• Strong written, verbal, interpersonal, organizational, analytical, and problem-solving skills.

Responsibilities

• Provide day-to-day leadership, coaching, mentoring, and performance management for the firm's paralegals.
• Foster a collaborative, accountable, and client-focused culture.
• Support employee engagement, succession planning, and career development initiatives.
• Partner with Human Resources on employee relations, performance management, and talent development.
• Monitor utilization, workload, productivity, and staffing across offices and practice groups.
• Promote firmwide resource optimization through cross-office and cross-practice utilization, workload balancing, and capacity management.
• Coordinate staffing for significant matters, transactions, trials, arbitrations, and special projects.
• Partner with attorneys and practice group leaders to align staffing resources with business needs and client demands.
• Analyze utilization and performance metrics to identify trends, capacity needs, and operational opportunities.
• Lead recruiting, interviewing, onboarding, and retention efforts for the paralegal team.
• Develop and oversee training, mentoring, and professional development programs.
• Promote knowledge sharing and best practices across offices and practice groups.
• Assist with the implementation of departmental policies, procedures, and service standards.
• Evaluate workflows and recommend process improvements that enhance efficiency, consistency, and service delivery.
• Support departmental budgeting, reporting, utilization tracking, and operational metrics.
• Serve as a liaison among attorneys, practice group leaders, Human Resources, and administrative departments to ensure responsive, high-quality support.

Skills

Leadership

Workforce planning

Utilization management

Staff coordination

Communication

Analytical

Problem solving

Education

Paralegal certificate

Job description

Akerman LLP in West Palm Beach, FL seeks an experienced Manager of Paralegal Services to partner with the Senior Director of Paralegal Services in leading the firm's nationwide paralegal program.

The role oversees paralegals across offices, drives talent development, workforce planning, utilization, and process improvements, and aligns staffing with client demands while delivering exceptional client service and operational excellence.