Paralegal (ADMINISTRATIVE OFFICER I) - #25-002711-0017

The State of Maryland; Baltimore (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Administrative Officer I to provide essential support within the Division of Occupational and Professional Licensing. This role involves conducting research, analyzing legal documents, and preparing necessary paperwork for investigations. The ideal candidate will have strong administrative skills, experience with complaint processes, and proficiency in Microsoft Office. Join a dedicated team that values thoroughness and customer service in a dynamic work environment. This is a fantastic opportunity to contribute to the regulatory framework ensuring compliance and support for the Maryland Home Improvement Commissioner.

Qualifications

• One year of administrative experience is required.
• Candidates may substitute college credit for required experience.

Responsibilities

• Conduct research and prepare legal documents related to complaints.
• Provide administrative support to investigators and handle correspondence.

Skills

Administrative Support

Research and Analysis

Legal Document Preparation

Customer Service

Microsoft Office (Excel, Word)

Education

High School Diploma or Equivalent

30 College Credit Hours

Tools

AS400

Microsoft Office

Job description

Introduction

The Maryland Department of Labor is accepting applications for the position of Administrative Officer I within the Division of Occupational and Professional Licensing. This role will provide administrative support to the complaint unit of the Maryland Home Improvement Commissioner and serves as a paralegal for the complaint unit. Resumes are acceptable as additional information, however the application will be rejected unless it is not completed.

GRADE

13

LOCATION OF POSITION

100 S. Charles Street, Baltimore, Maryland 21201

Main Purpose of Job

The main purpose of this position is to conduct research, analyze, interpret and apply Maryland Home Improvement Law to prepare legal documents, including investigation request, panel reviews for Investigator, Director or Board Commissioners. Make determinations regarding possible violations, legal contracts, and court records when applicable. Reviews all documents in complaint files to assess whether the allegations or violations have merit under the law or regulation.

POSITION DUTIES

Duties of this position may include, but are not limited to: Reviews all complaint documents to assess their legal validity Handles written correspondence on matters related to complaints, legal issues, and regulations as necessary Communicates with all parties, including walk-in clients and phone inquires, providing information about eh complaint process or status Serves as an administrative assistant to the investigators, providing support The paralegal identifies specific legal violations and provides a detailed written explanation to guide the investigation process Answer questions related to the laws, regulations and policies governing the licensing and regulation of complaints Preparing and sending cases to Office of Administrative Hearing (OAH) Preparing statistical reports Provide clerical, data entry services, mail processing and assistance to the investigative complaint unit

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience:One year of administrative staff or professional work. Notes: 1. Candidates may substitute 30college credit hours from an accredited college or university forthe required experience. 2. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that includedregular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the requiredexperience.

DESIRED OR PREFERRED QUALIFICATIONS

Strong preference will be given to applicants that possess the following. Include clear and specific information on your application regarding the qualification(s). Experience with AS400 Experience interpreting and enforcing the laws of Maryland Experience providing secretarial support Experience using Microsoft Office program, Excel and Word Experience with Customer Service Ability to type correspondence and create forms and spreadsheets

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MDOL/DUI) to determine whether any monies are owed to MDOL/DUI as a result of unemployment overpayment/fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.We will not consider information submitted after this date.Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on theeligible (employment) list for at least one year. All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. For positions that require Bachelor/Master Degree etc: Educational credentials from foreign countries must be evaluated by an approved education review service. This evaluation must be submitted prior to hire. For further information, you may call International Consultants of Delaware, Inc. [phone] or World Education Services Inc. 1-800-932-3897 or [phone].

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.It is important that you provide complete and accurate information on your application.Please report all experience and education that is related to this position. The examination for this recruitment will be an evaluation and rating of the information provided on your application. Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience, addressing the specific qualifications shown above and submitting any required documentation (diploma, transcript, certification, license, etc.). Please include clear, detailed and specific information on your application regarding experience qualifications related to the minimum qualifications, desired, and/or selective qualifications of the position.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

The online application is STRONGLY preferred. However, if you are unable to apply online, or having difficulty with your login or password, please contact DBM's Helpdesk directly at [phone] (8:00 AM to 5:00 PM daily, except for holidays and weekends). After business hours, please submit an email request to [e-mail]. If you encounter difficulty attaching required or optional documentation, you may submit via mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. We thank our Veterans for their service to our country and encourage them to apply. If you are seeking veteran's preference, please submit a copy of your DD-214. The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted. Incorrect application forms will not be accepted. PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION Completed applications, required documentation, and any required addendums may be mailed to: Maryland Department of Labor/ Office of Administration Attn: Donna Watson 25-002711-0017 100 S. Charles Street, 5th Floor Baltimore, MD 21201 For additional information, please contact Donna Watson at 410-230-6297 or via email [e-mail] The MD State Application Form can be found online Maryland Department of Labor is an equal opportunity employer. It is the policy of LABOR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.