Paralegal ADMINISTRATIVE OFFICER I

State of Maryland; Maryland; On-site; USD 45,000 - 60,000; Full time

Job summary

The Maryland Department of Labor is seeking a Paralegal Administrative Officer I to provide essential administrative support within the Division of Occupational and Professional Licensing. This role involves conducting legal research, preparing documents, and assisting in investigations. Ideal candidates will have a strong background in customer service and administrative tasks, with proficiency in Microsoft Office. A valid Maryland driver's license is required if driving is necessary for duties.

Qualifications

• One year of administrative or professional work experience.
• Substitute 30 college credits or military service for experience.

Responsibilities

• Conduct research and prepare legal documents.
• Review complaint documents for legal validity.
• Support investigators as an administrative assistant.

Skills

Customer Service

Typing

Form Creation

Education

High School Diploma or Equivalency

Tools

Microsoft Office

AS400

Job description

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Introduction
The Maryland Department of Labor is accepting applications for the position of Administrative Officer I within the Division of Occupational and Professional Licensing. This role will provide administrative support to the complaint unit of the Maryland Home Improvement Commissioner and serve as a paralegal for the complaint unit.

Position Details
GRADE: 13
LOCATION: 100 S. Charles Street, Baltimore, MD 21201

Main Purpose of Job
Conduct research, analyze, interpret, and apply Maryland Home Improvement Law to prepare legal documents, including investigation requests, panel reviews for investigators, directors, or board commissioners. Make determinations regarding possible violations, legal contracts, and court records when applicable. Review all documents in complaint files to assess whether the allegations or violations have merit under the law or regulation.

Position Duties
Duties may include, but are not limited to:

• Review complaint documents for legal validity
• Handle correspondence related to complaints, legal issues, and regulations
• Communicate with parties, including walk-in clients and callers, about the complaint process or status
• Support investigators as an administrative assistant
• Identify legal violations and provide detailed explanations to guide investigations
• Answer questions about laws, regulations, and policies
• Prepare and send cases to the Office of Administrative Hearing (OAH)
• Prepare statistical reports
• Provide clerical, data entry, mail processing, and support services

Minimum Qualifications
Education: High school diploma or equivalency
Experience: One year of administrative or professional work
Notes: Substitute 30 college credits or military service for experience

Preferred Qualifications
Experience with AS400, interpreting Maryland laws, secretarial support, Microsoft Office, customer service, typing, and form creation.

Licenses and Certifications
Must possess a valid motor vehicle operator’s license in Maryland if duties require driving.

Special Requirements
Background check for unemployment overpayment/fraud debts; unpaid debts may impact employment.

Selection Process
Complete a detailed application demonstrating qualifications. The process includes evaluation and rating of your application, with documentation required by the deadline.

Additional Instructions
Apply online if possible; otherwise, mail or deliver applications to the Maryland Department of Labor. Include all necessary documentation and references to the announcement number.