Pandora Jewelry Support Specialist - Independent Contractor

Inktel Contact Center Solutions; Orlando (FL); Remote; USD 17,000 - 30,000; Full time

Job summary

Inktel Orlando is seeking Jewelry Support Specialists to handle customer inquiries from home, using phone, email and chat channels. Independent contractors must establish a quiet workspace and meet system requirements.

The role emphasizes friendly, proactive service, product promotion, and issue resolution with weekend availability and optional Spanish/French language skills. Training will be provided, and workers use client platforms.

Qualifications

• At least 1 year of customer service experience (retail, hospitality or call center).
• Ability to work from home with a designated workspace free from distractions.
• Available to work one weekend day and holidays.
• Bilingual in Spanish or French is a plus; English fluency required.

Responsibilities

• Respond to customer inquiries via phone, email and chat across multiple platforms.
• Provide proactive, professional communication and promote products.
• De-escalate upset customers and explore options to satisfy needs.
• Identify root causes by asking probing questions to determine best solutions.
• Maintain up-to-date product knowledge to deliver best-in-class service.

Skills

Customer service

Multichannel support

Problem solving

Bilingual (Spanish or French)

Communication

Job description

Pandora Jewelry Support Specialist - Independent Contractor

Job Category: Operations

Requisition Number: PANDO002298

• Posted : October 7, 2026
• Full-Time

Locations

Showing 1 location

Inktel Orlando
6149 Chancellor Dr
Orlando, FL 32809, USA

Description

We're hiring WORK-FROM-HOME Independent contractors who can serve as Jewelry Support Specialist to represent Pandora Jewelry.

Each Jewelry Support Specialist will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below.

Individuals must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

You will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email and chat. Training will be provided on client information and systems used.

JOB RESPONSIBILITIES:

• Communicate with customers in a proactive and professional manner across multiple communication channels.
• Respond to questions, provide information, and promote products while meeting or exceeding customer expectation.
• De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.

THE IDEAL INDEPENDENT CONTRACTOR:

• Friendly and optimistic!
• Passionate about Jewelry and Fashion!
• Passionate about serving others and strong desire to take ownership to resolve
• Able to quickly navigate through multiple systems simultaneously
• Excellent problem solving skills & must have a “can do” attitude
• Able to communicate effectively with customers, management, and peers
• Customer service experience obtained in retail, hospitality or call center environment of a minimum of 1 year is essential.
• Must be available to work one weekend day and holidays
• Bilingual in Spanish or French a plus!
• Must be flexible to work 8:00 AM - 10:30PM Eastern, Monday through Friday; 9:00 AM - 7:30 PM Eastern, Saturday/Sunday

TECHNOLOGY REQUIREMENTS:

CPU Speed

• Dual Core 1.2 GHz or better
• Intel Core i3 or AMD Ryzen 3 or better

Hard Drive

• 40 GB or more of available space
• 100 GB or more of total space

Memory

• 4 GB of RAM minimum
• 8 GB or RAM or better is preferable

Operating System

• Windows 10 or 11 Home or Pro (No Macs or Chromebooks)
• Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro
• Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements

Monitor

• 1280 x 1024 (SXGA) screen resolution
• 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone

• JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

Camera

• Integrated or USB Camera

Minimum Software Requirements

Google Chrome

• Latest version of Google Chrome for Windows

Minimum Internet Connectivity Requirements

Standard Connection / Speed

• Hard-wired connection (no wireless)
• Minimum 45 Mpbs download / Minimum 10 Mpbs upload
• Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold

• 120 milliseconds (ms)

#LI-CO1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.