Palmetto Cafe Manager

The Charleston Place; Charleston (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in hospitality is seeking a Café Manager for the Palmetto Café. This role involves overseeing daily operations, ensuring guest satisfaction, financial planning, and staff supervision. The ideal candidate will have significant food and beverage experience and a passion for hospitality.

Qualifications

• 5 years of food and beverage experience required.
• Minimum two years progressive management.
• Previous recruiting experience.

Responsibilities

• Oversee daily operations of Palmetto Café.
• Conduct performance evaluations and handle complaints.
• Prepare monthly and yearly budget forecasts.

Skills

Leadership

Financial Planning

Staff Management

Guest Satisfaction

Education

Hospitality Experience

Tools

Microsoft Office

Job description

The Palmetto Café Manager candidate will provide leadership, support, direction and supervision of staff in the daily operations of the Palmetto Café.

Role Responsibilities

Oversee the daily operations of Palmetto Café.

Maintain and oversee financial planning, budgets and payroll. Determine weekly and monthly volume forecasts.

Conduct daily pre-meal meetings with service staff.

Supervise floor during operation. Coordinate all functions in dining room during service.

Monitor and critique the quality of the food.

Maintain food displays, special boards and/ or descriptions.

Monitor guest satisfaction comment cards; provide feedback to the Chef and F&B Director.

Check reservations against VIP list from front desk; handle special attention details as needed.

Ensure service to all guests follows established standards, is consistent, efficient and courteous.

Enhance company EEO position by making a good faith effort to recruit, select, develop, and retain protected class employees.

Monitor staff to assure that they are following established safety and infection control policies and procedures including body mechanics and ergonomics.

Monitor and handle guest complaints, ensuring guest satisfaction.

Review department profits, payroll expenses, etc.

Review and maintain other expense control sheet.

Identify and implement methods for efficiency and reduction of payroll costs.

Administer pay increases according to length of service, performance evaluation and hotel policy standards.

Assist in the development of new marketing ideas within the department.

Prepare monthly, quarterly, and yearly budget forecast.

Interview, select and train excellent staff.

Conduct performance evaluations and disciplinary procedures.

Coordinate and supervise the ordering of all Palmetto Café supplies. Conduct monthly inventory of supplies.

Implement sales promotions and merchandising programs oversee/ monitor cred card charge procedures, reconciliation/ deposits, house charges, and check controls.

Qualifications

Experience working with Microsoft Office suite.

High-energy and passion.

Previous recruiting experience.

Hospitality experience plus.

Five years for food and beverage experience required

Minimum two years progressive management.

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BHCis an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.

We believe that hospitality is a transformative art — that this “place” can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we’re building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves — kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.

Transforming the impact of hospitality

By delivering grace, embracing humility, striving for wellbeing and serving with excellence, our team members are able to discover a sense of joy and fulfillment for themselves and channel those feelings to the greater community.