Paint Associate Lead

Rocky; Andover (MA); Hybrid; USD 30,000 - 45,000; Full time

Job summary

A local hardware store in Andover, Massachusetts is seeking a dedicated individual to manage the paint department. This role involves driving sales, ensuring customer satisfaction, and training store associates. The ideal candidate should have a solid understanding of paint types and finishes, along with excellent customer service skills. Knowledge of related departments is desirable. This position offers a dynamic working environment focused on customer interaction.

Qualifications

• Ability to identify and explain different types of paint.
• Knowledge of paint finishes and tools.
• Ability to handle customer issues effectively.

Responsibilities

• Drive sales and maintain customer satisfaction.
• Provide fast sales service and assist customers.
• Coach and develop store associates in the paint department.

Job description

Job Description

Posted Monday, November 24, 2025 at 5:00 AM

Responsibilities

• This position is responsible for overall customer satisfaction, driving sales, building sales skills and product knowledge and maintaining safety, security and integrity of the paint department.
• Provide amazing, fast sales service by actively seeking out customers to assess their needs and provide assistance.
• Provide information on product features/benefits, and know related items to sell an entire project.
• Greet, qualify, recommend and close sales for customers in the paint department.
• Troubleshoot customer issues/problems that may arise.
• Possess basic knowledge of adjacent departments.
• Department and product knowledge that includes, but is not limited to the following areas:
  • Ability to identify and explain different types of paint (i.e. premium vs. economy).
  • Identify and explain different paint finishes (i.e. flat, satin, eggshell, and semi-gloss).
  • Explain and demonstrate faux and decorative finishes.
  • Identify and explain various painters’ tools including paint sprayers, power washers, edgers, rollers, brushes.
  • Ability to explain the different uses of adhesives, solvents, caulk.
• Maintain the in-stock position of assigned area, and ensure that it is clean, shop able, and safe.
• Work in cooperation with Store Management, other sales departments, and the front-end associates to ensure customers’ needs are met.
• Use various equipment and machinery to match and mix paint; must be able to visually distinguish slight differences in a vast array of colors.
• Responsible for Paint training, coaching and developing store associates in the Paint department.
• Drive the Business To Business “B2B” paint business.
• Attend mandatory monthly store meetings.
• Other responsibilities as assigned by store management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.