Paid Leave Consultant

Unum; United States; Remote; USD 76,000 - 143,000; Full time

Benefits offered by this job

Award-winning culture

Diversity & inclusion focus

Performance-based incentive plans

Competitive benefits: health, vision,

Generous PTO including volunteer time

Up to 9.5% 401(k) employer-contrib

Mental health support

Career advancement opportunities

Student loan repayment options

Tuition reimbursement

Flexible work environments

Job summary

Unum seeks a Paid Leave Consultant to drive statutory and corporate PFML initiatives, leading cross-functional teams across Benefits, Legal, IT, and Operations. You will translate policy into actionable processes and guide client deployments of new PFML offerings.

You will support implementation, provide expert consultation, and develop training materials to ensure compliant, timely service for Unum’s customers and brokers.

Qualifications

• 4-year college degree or equivalent experience is required.
• Minimum 7 years claims, FMLA, Paid Leave, legal compliance or project management experience.
• Strong leadership, communication, and cross-functional collaboration skills.

Responsibilities

• Manage complex implementations for corporate and statutory paid leave plans.
• Support Go-To-Market initiatives related to corporate paid leave.
• Assist customers in developing legally compliant corporate paid leave policies.
• Interpret policies and consult with clients to determine service impact.
• Coordinate with cross-functional teams to deliver accurate contracts and service agreements.
• Provide education and training on PFML legislation to internal and external partners.

Skills

Project management

Leadership

Regulatory compliance knowledge

Interpersonal communication

Travel willingness

Education

Four-year college degree or equivalent

Job description

Job Posting End Date: November 13

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

This position is accountable for a variety of activities related to corporate and statutory paid family and medical leaves. The Paid Leave Consultant (PLC) drives initiatives and leads project groups related to the development of new statutory plans, including having a key role in making decisions related to processes and system requirements to support new state programs/requirements. The PLC serves as a subject matter expert on all processes in the integrated paid leave, claim, and FMLA / state workflow and formulates strategies for excellent service. This position leads implementations of new paid leave policies on both corporate and statutory Paid Family and Medical Leaves (PFML). The PLC represents Unum in the marketplace through participation in client facing meetings and leading educational webinars.

Principal Duties and Responsibilities

Project Management

• Delivers results for large/complex/cross-functional project initiatives within established timeframes and quality measures.
• Lead team of SMEs from field/NCG, legal, implementation, AO, UW, IT, L&D and PP&C to develop Self Insured PFML statutory offerings.
• Partner with Products and lead benefits working group to develop Benefits-specific processes related to Fully Insured PFML statutory offerings.
• Coordinate a team of Benefits SME’s that are dedicated to establishing our statutory paid leave offerings.
• Prepares change management strategies to create operational effectiveness.
• Consults with business leaders to translate a project idea into a defined project with goals, objectives and scope.
• Identifies resources needed, negotiates with people managers as required to lead project team, ensuring clarity of project roles and responsibilities, so that all project plans are completed within defined timeframes, meeting objectives and strategic goals.
• Develops and implements communication and reporting mechanisms to manage issues, risks and timely delivery of initiative results.
• Translates project goals/objectives into a defined future state and project success measures that can be understood by project stakeholders, project team and others.
• Articulates project management best practices with peer group and others within Unum, as applicable.
• Proactively identifies barriers and resolves issues, determining contingency plans (executing as needed), while mitigating risk.
• Escalates issues to appropriate audiences for awareness and/or additional support.
• May manage and develop a highly motivated staff to support projects, managing the performance of employees in a candid, constructive and timely way, including results, gaps in skills, and areas for development.
  • Coaches team members regarding individual capabilities and propose development actions needed to build additional competence.
  • Actively involves team members in setting objectives and creating plans, and is responsible for assigning work and addressing team performance issues.

Implementation

• Manage complex implementations for corporate and statutory paid leave plans.
• Supports Go-To-Market initiatives related to corporate paid leave include pre-sale policy reviews and design consultation.
• Assist customers in developing legally compliant corporate paid leave policies.
• Interpret corporate paid leave policies and consult with clients, field and Benefits partners to determine service impact.
• Apply in-depth knowledge of Unum’s service and processing capabilities to determine and articulate cost and time implications of PFML administration and coordinate with UW.
• Provide upfront and on-going support for client HR groups regarding implementation of new statutory and corporate paid leaves.
• Manage internal and external resources across Benefits, field and services teams to ensure delivery of accurate and timely customer contracts, service and funding agreements for new customers.

Subject Matter Expert

• Serve as a subject matter expert on current and pending statutory/federal PFML legislation.
• Consult on best practices and recommend innovative solutions for end-to-end claims and leave administration.
• Supports creation of effective training programs for new state programs.
• Actively participate in statutory and federal PFML rule making.
• Provide education on current and pending PFML legislation to all relevant internal business partners.
• Support RFP unit as the Paid Leave expert for Requests for Proposals and Requests for Information on cases.
• Participate with NCG and legal in development and delivery of client/broker facing PFML webinars.
• Interact directly with customers and Unum intermediaries (e.g., brokers, consultants, etc.) to ensure understanding of upcoming legislation and changes in the legal landscape.
• Partner with PP&C in the development of processes and workflows that are compliant with applicable PFML laws.
• Prepare paid leave trend analysis in preparation for client meetings.
• Key role in pre-sale activities including finalist meetings.
• Provide mentoring to business partners as appropriate.

May perform other duties as assigned.

Job Specifications

• 4-year college degree or equivalent experience required.
• Minimum 7 years claims, FMLA, Paid Leave, legal compliance or project management experience.
• Demonstrates in-depth knowledge of claim and leave processing and understanding of regulatory and compliance landscape related to statutory benefits.
• Demonstrated knowledge of corporate & statutory Paid Family and Medical Leave legislation.
• Knowledge of Unum products (i.e., Group, VWB, and Multi-life); Benefits; contract development; compliance; billing; and corresponding workflow processes.
• Basic understanding of Employee Benefit programs, including employee benefit issues as they impact our customers.
• Ability to plan, negotiate, organize, and influence internal and external resources.
• Excellent interpersonal, verbal and written communication skills.
• Knowledge and ability to apply technology within Unum and corresponding business applications.
• Experience in managing multiple, concurrent projects while directing and influencing a multitude of resources.
• Works well under pressure, managing multiple and changing priorities within tight deadlines.
• Strong leadership and presentation skills. Comfortable facilitating meetings and leading internal and external customer teams.
• Ability to analyze problems and develop and execute creative, customer-focused solutions.
• Ability to motivate and engage team members.
• Ability to Travel.

#LI-TB1
~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person’s race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$75,500.00-$142,700.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum