Paid IT & Creative Tech Intern — Orlando

Universal Studios; Orlando (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid internship

Housing/transportation assistance may

Job summary

Universal Destinations & Experiences Internship Program in Orlando invites motivated Students to join the Business Technology Solutions team and gain hands-on experience supporting enterprise applications and workplace IT initiatives.

You will assist with application administration, user provisioning, and AV tech support while learning endpoint engineering and IT service delivery to enhance guest experiences.

Qualifications

• Currently pursuing a Bachelor's or Graduate degree at an accredited institution.
• GPA minimum of 2.8.
• Transcript required upon application.
• In-person internship based in Orlando.

Responsibilities

• Assist with application administration and end-user support for platforms like Egnyte, ClickUp, and Orange Logic.
• Support user provisioning, license reviews, and access changes.
• Troubleshoot common issues and document resolutions and escalation steps.
• Create and maintain knowledge-base articles and SOPs.
• Support conference-room AV technology and testing readiness.
• Assist Windows endpoint engineering including config, deployment, and patching.
• Assist Mac endpoint administration using Jamf and enrollment workflows.
• Aid IT onboarding for new Universal Creative Team Members with device provisioning.
• Maintain accurate documentation on applications, devices, licensing, onboarding, and support.
• Participate in cross-functional meetings with Creative, Technology, and Security teams.
• Suggest process improvements to boost service consistency and efficiency.

Skills

Windows & macOS basics

Troubleshooting

Customer service

Microsoft Office

Communication

Team collaboration

Jamf

Egnyte

ClickUp

Orange Logic

Education

Bachelor's or Graduate degree in progress

Tools

Jamf

Egnyte

ClickUp

Orange Logic

Job description

Universal Destinations & Experiences Internship Program in Orlando invites motivated Students to join the Business Technology Solutions team and gain hands-on experience supporting enterprise applications and workplace IT initiatives.

You will assist with application administration, user provisioning, and AV tech support while learning endpoint engineering and IT service delivery to enhance guest experiences.