PACT-Y Outreach/Case Manager

The Home for Little Wanderers; Boston (MA); On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Tuition reimbursement

403(b) Retirement Plan with employer‑匹

Job summary

The Home for Little Wanderers in Boston seeks an Outreach/Case Manager for the PACT‑Y program. You will provide intensive, community‑based support to youths with behavioral health needs as part of a multidisciplinary team.

You will engage youth and families, coordinate care across systems, and help implement individualized treatment goals while maintaining strong relationships and accurate documentation.

Qualifications

• High School diploma or GED; Bachelor's degree preferred.
• Must work with people of different backgrounds, languages and ethnicities.
• Driver’s license required.

Responsibilities

• Deliver community-based outreach and case management services in home, school, and other natural settings.
• Engage youth and caregivers to build consistent, trusting relationships.
• Support implementation of individualized treatment plans in partnership with the team.
• Assist with crisis prevention and intervention, utilizing a team-based approach.
• Coordinate care with providers, including mental health, medical, educational, and state agencies.
• Support development of life skills, emotional regulation, and social functioning.
• Connect youth and families to community resources and supports.
• Participate in daily team meetings and ongoing treatment planning.
• Complete timely and accurate documentation in compliance with program standards.
• Provide transportation support for youth as needed.

Skills

Outreach

Case management

Relationship-building

Crisis intervention

Team collaboration

Documentation

Education

High School diploma or GED

Bachelor's degree preferred

Job description

When you join The Home for Little Wanderers, you join a team of professionals dedicated to creating better, brighter futures for kids.

For over 200 years, The Home for Little Wanderers has helped build stable lives and hopeful tomorrows for vulnerable children and their families. Our 25+ community-based and residential programs serve thousands of at‑risk youths from birth to age 26. Many of these children have experienced abuse, neglect, trauma, or a disrupted family life. As the oldest child welfare agency in America, we provide them with safe surroundings, permanent loving relationships, and a secure path toward a better, brighter future.

To learn more about the incredible impact our employees have on the lives of children and families, click here: https://www.youtube.com/watch?v=DXedSArtYbg

About The Program

This is an exciting opportunity to be a part of Metro-Boston’s PACT-Y team through the Home for Little Wanderers. PACT (Program for Assertive Community Treatment) is an evidence-based home/community centered model.

The PACT-Y Outreach/Case Manager provides intensive, community-based support to youth with significant emotional and behavioral health needs as part of a multidisciplinary team. This role focuses on engaging youth and families in services, supporting individualized treatment goals, and coordinating care across systems.

This is a highly collaborative, field-based position that requires flexibility, strong relationship‑building skills, and the ability to adapt to the evolving needs of youth and families.

Key Responsibilities

• Deliver community-based outreach and case management services in home, school, and other natural settings
• Engage youth and caregivers to build consistent, trusting relationships
• Support implementation of individualized treatment plans in partnership with the team
• Assist with crisis prevention and intervention, utilizing a team-based approach
• Coordinate care with providers, including mental health, medical, educational, and state agencies
• Support development of life skills, emotional regulation, and social functioning
• Connect youth and families to community resources and supports
• Participate in daily team meetings and ongoing treatment planning
• Complete timely and accurate documentation in compliance with program standards
• Provide transportation support for youth as needed
• Schedule: Full‑time-with flexible hours including evenings and occasional weekends.

Qualifications

• High School diploma or GED. Bachelor’s degree preferred.
• Must be able to work with people of different backgrounds, languages and ethnicities.
• Driver’s license required.

What The Home Can Offer You

In addition to the chance to make a lasting impact on the lives of the youth we serve, The Home for Little Wanderers offers competitive salaries and a comprehensive benefits package including:

• Health, Vision and Dental Insurance available
• Generous time off including up to 15 days per year for new full‑time employees, plus 11 holidays, and 5 sick days
• Extensive training to new staff
• Tuition reimbursement of up to $3,000 per fiscal year
• 403(b) Retirement Plan with employer match
• Employer paid Long‑term and Short‑term Disability Insurance, plus Basic Life and AD&D Insurance
• And more!

Pay Range Positioning Summary

The pay range listed represents the company’s good faith estimate of the salary or wage range for this position at the time of posting, as required under applicable law. Actual compensation will be based on a variety of factors, including a candidate’s relevant experience, education, skills, and internal equity relative to other employees in similar roles. Candidates with less directly related experience may be placed toward the lower end of the range, while those with extensive or specialized experience may be placed toward the higher end. Market conditions and budget considerations may also influence final pay decisions.

Valuing Diversity

We are committed to excellence in diversity, equity, and inclusion, while simultaneously creating a culture that supports those values. We believe the differences we bring enhance our ability to provide exceptional service and care to diverse children, families, and communities. Moreover, diversity, equity, inclusion, and belonging align with our values and our mission to help vulnerable children and their families build permanent, positive change.