Packer Team Leader

Abilities Network; Towson (MD); On-site; USD 22,162 - 31,564; Part time

Benefits offered by this job

Work with a diverse population

Supportive team environment

Immediate impact on clients' lives

Part of a growing organization

Job summary

Abilities Network in Towson, MD is seeking a part-time Team Leader for their Move Management Team. This role involves managing a team that assists clients in packing and unpacking household goods, providing compassionate service to seniors during downsizing.

The Team Leader will supervise staff, develop move plans, and serve as the client contact. Ideal candidates will have strong customer service skills, be physically capable, and work well both independently and as part of a team.

Qualifications

• High school diploma or equivalent preferred.
• Superior customer service skills and ability to be compassionate, empathetic and socially perceptive.
• Good communication skills, including active listening and the ability to convey information effectively.
• Ability to perform physical activities that require considerable use of arms and legs and moving of the whole body.
• Ability to work independently as well as in a group to complete daily activities according to the work schedule.
• Must be willing to be on-call with 2+ weeks notice.

Responsibilities

• Function as on-site manager of Move Management operations.
• Assist with developing and implementing move plans.
• Supervise staff and direct efficient packing and unpacking.
• Address client concerns and ease them through the move process.
• Point of contact for vendors and staff.
• Pack and unpack household goods by hand.
• Inspect packing and materials to ensure specifications are met.

Skills

Customer service skills

Compassion and empathy

Good communication skills

Active listening

Education

High school diploma or equivalent

Job description

Towson, MD

Description

Abilities Network, a multiple year winner of the Baltimore Sun’s Top Workplace award, is looking for a part‑time Team Leader as part of our Move Management Team. The Team Leader will function as the on‑site manager of a team that packs and unpacks household goods and personal belongings, with an emphasis on caring and courteous service to help seniors through the process of downsizing. This is a part‑time position averaging 15–25 hours per week, with the possibility of more during busier seasons.

Employee Type: Part‑Time

Base Pay: $19.50 per hour (non‑negotiable)

Location: Towson, MD

What does this opportunity give me?

• Work with a diverse population.
• Work for a company passionate about its mission and helping people find independence.
• Be part of a strong team and support system.
• Make an immediate difference in someone’s life.
• Be part of a growing organization that is a leader in its field.

What will I do at Abilities Network?

• Function as the on‑site manager of Move Management operations.
• Assist with developing the plan for each move and implement the plan onsite.
• Supervise staff during the move and direct them in efficient packing and unpacking procedures.
• Address client concerns and ease the client through the move process.
• Serve as the point of contact for vendors, including movers, auctioneers, appraisers, charity pick‑up staff, and clean‑out crews.
• Pack and unpack household goods and personal belongings by hand; use good judgment when wrapping, stacking and packing items into proper containers.
• Inspect containers, materials and products to ensure packing specifications are met.
• Sort materials with input from the client; provide personal assistance and emotional support as needed.

Requirements

• High school diploma or equivalent preferred.
• Superior customer service skills and ability to be compassionate, empathetic and socially perceptive.
• Good communication skills, including active listening and the ability to convey information effectively.
• Ability to perform physical activities that require considerable use of arms and legs and moving of the whole body.
• Ability to work independently as well as in a group to complete daily activities according to the work schedule.
• Must be willing to be on‑call with 2+ weeks notice; must be able to commit to completing each assigned move (typically 2–3 days per move).

Abilities Network is an Equal Opportunity Employer. We encourage all qualified candidates to apply. It is our policy to recruit, hire, train, and promote individuals without regard to race, color, religion, age, sex, national origin, military status, veteran status, disability, sexual orientation, or any other category covered by applicable law.