Packaging Equipment Product Specialist

BestPack; Cleveland (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in packaging solutions is seeking a Product Specialist to provide technical support and product education within the sales team. This full-time remote role involves collaborating across departments to drive revenue growth while interacting directly with customers to understand and fulfill their needs. The ideal candidate will have strong technical abilities and experience in supporting sales efforts.

Benefits

401(k) matching

Dental insurance

Health insurance

Qualifications

• Experience in technical support or related fields.
• Strong communication skills for customer assistance.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support to sales and develop solutions.
• Collaborate with marketing and training for product launches.
• Train and mentor the sales team and distributor network.

Skills

Technical Support

Customer Engagement

Sales Training

Product Education

Collaboration

Education

Bachelor’s degree or equivalent experience

Job description

Benefits:

401(k) matching

Dental insurance

Health insurance

As a Product Specialist with BPX Solutions, you will work in close collaboration with the sales team, providing technical support as well as product education. This is a full-time role with a specific focus on shrink film and related equipment, including semi- and fully- automatic L-bar sealers, poly bundlers, and other end-of-line packaging solutions. The role interacts with customers to understand their needs, as well as supporting the regional sales managers with ride-alongs, training, sales tools, product trials, and other sales-related activities. This position collaborates with cross functional teams, including marketing and customer service, to develop strategies for driving revenue growth and enhancing customer support.

Responsibilities:

Provide technical support to the Company’s sales organization and assist in developing solutions and design briefs in response to sales opportunities.

When required, accompany Regional Sales Managers on site visits, audits, and discussions to understand customer needs.

Provide technical support, including product selection as well as technical advice and scoping for marketing and training material, as well as success stories.

Participate in and engage in formulating technical concept solutions.

Collaborate with the marketing and design team to have materials prepared in a timely and accurate manner for customers, trade shows, product launches, etc.

Design innovative solutions to satisfy customer requirements.

Create proposals, quotes, communicate with Vendors and assist with purchase orders.

Ride along, train, educate and mentor sales team, distributor network, and relevant members within the organization.

Provide recommendations on the development of new products as well as optimization of existing products to improve performance, quality or cost competitiveness.

Drive the business to reach pre-established sales goals.

Promote company equipment, products, services, and consumables.

Attend training sessions and company meetings as required.

Stay abreast of new technology, market developments, appropriate standards, and competitor offerings and keep current on trends from both market and technical standpoints.

Work cross-functionally across the enterprise to identify key influencers, define gaps in products or services, and develop and implement the necessary tools to capitalize on opportunities.

Adaptable and open to change regarding customer solutions and internal company business plans.

Prepare and submit expense reports in a timely manner.

Timely, complete, and accurate CRM entry and reporting on a weekly, monthly, and quarterly basis.

Travel, up to 60%

Performs other duties as assigned

This is a remote position.