Package Pickup Host - Dollywood Theme Park - Full Time Seasonal

Herschend Family Entertainment Corporation; Pigeon Forge (TN); On-site; USD 18,000 - 21,000; Full time

Job summary

Dollywood is seeking a Package Pickup Host for the Dollywood Theme Park. This on-site, full-time seasonal role supports merchandise operations by managing package pickups and related guest services.

Ideal candidates are 16+ years old, with basic math skills and the ability to use a calculator. You will work in a fast-paced environment, maintaining safety and customer service standards while supporting the resort experience.

Qualifications

• Must be 16 years of age
• Basic Math skills
• Understand basic calculator and comprehend instructions and retain information
• Must successfully complete post-employment offer background check

Responsibilities

• Assist in the maintenance and daily operation of the shop, package pickup carts, by performing cleaning and daily inspections of the package pick up carts
• Provide service to guest, and Hosts by providing them with great customer service
• Represent Dollywood in a positive manner by being friendly and courteous to guests
• Maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Accommodate changes in work assignments and locations

Skills

Friendly customer service

Cash handling

Attention to detail

Multitasking

Education

16 years of age or older

Basic math

Tools

Calculator basics

Job description

Package Pickup Host - Dollywood Theme Park - Full Time Seasonal

Job Category: Merchandise

Requisition Number: PACKA010350

• Posted : August 10, 2026
• Full-Time
• On-site
• Rate : $14 USD per hour

Locations

Showing 1 location

Dollywood
2700 Dollywood Parks Blvd
Pigeon Forge, TN 37863, USA

Dollywood
2700 Dollywood Parks Blvd
Pigeon Forge, TN 37863, USA

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Package Pickup Host who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Package Pickup Host will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide service to encourage merchandise spending and convenience by providing package pickup from each merchandise and festival booth locations: delivering to the Emporium (Exit Store) for our guests to pick up on their way out and/or providing package delivery service to Resort trolley for Dream More Resort and Heart Song Resort.

The ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Assist in the maintenance and daily operation of the shop, package pickup carts, by performing cleaning and daily inspections of the package pick up carts
• Provide service to guest, and Hosts by providing them with great customer service
• Represent Dollywood in a positive manner by being friendly and courteous to guests
• Maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Accommodate changes in work assignments and locations

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be 16 years of age
• Basic Math skills
• Understand basic calculator and comprehend instructions and retain information
• Must successfully complete post-employment offer background check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to smile and make eye contact to make a friendly impression when greeting guest, vendors and other employees
• Follow all safety guidelines for the operation of the electric dolly
• Operate Manual and electric dollies

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50lbs. utilizing company’s safety guidelines for safe lifting
• Mobility:Position may require intermittent toprolongedsitting,standingand/or walking for duration of shift, up to 13 hours. Employees may alsobe requiredto travel to various areas on property which may include changes in terrain,stairsand uneven surfaces
• Repetitive Movements:This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands,armsor other body parts as part of typical job functions
• Environmental Conditions:This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees maybe requiredto work indoors and outdoors
• Cognitive and Sensory Requirements:This position requires strong cognitive skills, including the ability to think critically, solve problems, process andretaininformation, have attention todetailand communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Qualifications

Skills

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.