PACE Outreach Specialist (Central Valley PACE - Stockton)

Golden Valley Health Centers; Stockton (CA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

AD&D & LTD

403(b) with match

Roth 403(b)

401(a) retirement

Flexible spending account

PTO & Holidays

Job summary

Golden Valley Health Centers is seeking an Outreach Specialist to plan, organize, and direct outreach and marketing efforts across California's Central Valley. The role includes intake and enrollment coordination with the interdisciplinary team to facilitate new PACE participant enrollment.

Initially based at the Modesto center for training, the Stockton location will be operationalized soon. Work hours are Monday–Friday, 8:00am–5:00pm, with travel throughout San Joaquin County to support

Qualifications

• Fluency in spoken and written English required; additional languages preferred (Spanish, Hmong).
• Two years marketing, outreach, or community engagement experience in healthcare preferred.
• Current BLS CPR certification is a plus.

Responsibilities

• Plans and organizes outreach and marketing efforts and enrollment activities.
• Coordinates intake and enrollment with interdisciplinary team.
• Builds relationships with community organizations and referral sources.
• Develops annual marketing plans to achieve enrollment goals.
• Provides education to referral sources and the community about PACE services.

Skills

Fluent English

Spanish

Hmong

Customer service

Team player

Self-directed

Education

Associate’s Degree in Business

Job description

Introduction

At Golden Valley Health Centers, we proudly serve communities all throughout California’s Central Valley, serving with dignity, respect, and compassion. We are always seeking dedicated, service-oriented individuals to join our dynamic healthcare team.

Overview

The Outreach Specialist plans, organizes, and directs all outreach and marketing efforts. Involved in the intake and enrollment, and coordination with the interdisciplinary team to facilitate new PACE participant enrollment.

Until our Stockton location is operational, the role will be based and trained at our Modesto center.

Schedule is Monday – Friday, working from 8:00am – 5:00pm.

Compensation:

$25.87 - $27.16 an hour

This position requires travel throughout all of San Joaquin County, including Stockton, Tracy, Manteca, Lodi, Lathrop, Escalon and Ripon.

Employee Benefits:

• Health, Dental, and Vision Insurance
• Life, Accidental Death & Dismemberment (AD&D), and Long Term Disability (LTD) Insurance
• Retirement Savings: 403(b) plan with an employer match, Roth 403(b) option, plus a 401(a) retirement benefit after one year of service.
• Flexible Savings Account
• Work/life balance: 13 days of vacation, 11 days honored as Paid Holiday Off – 2 are half days (New Years Day and Christmas Eve Day).

Responsibilities

• Plans and organizes outreach and marketing efforts, intake and enrollment, and coordination with the Interdisciplinary team to facilitate enrollment.
• Coordinates and executes intake and enrollment activities and processes as required.
• Identifies opportunities to collaborate with community organizations conducive to gaining eligible PACE participants.
• Establishes rapport and maintains relationships with community leaders and partners including physicians, hospital discharge planners, post-acute facilities and other potential referral sources in the service area.
• Develops and implements annual marketing plan to achieve enrollment goals.
• Provides education referral sources and educates the community on PACE services.
• Participates in quality improvement.
• Participates in public relations to support goals including television, radio, press, and public speaking opportunities,
• Answers calls from prospective participants and explains the Central Valley PACE enrollment process.
• Ability to interact professionally and respectfully with geriatric individuals including those with cognitive decline and/or physical frailties
• Schedules intake appointments for enrollment team and, when needed, conduct intake appointments.
• Conduct tours of the program and serve as a host for prospective participants and families
• Observe each participant for any change in physical, mental, emotional and social functioning and shall report such changes to the licensed nurse.
• Other projects and duties as assigned.

Requirements

Physical Demands

• Ability to lift up to 30 pounds. Moving, lifting or transferring patients may involve lifting or pushing greater than 30 pounds, should be done with assistance as appropriate.
• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.
• Must have vision with or without lenses that is adequate to read memos, a computer screen, personnel forms and clinical and administrative documents.
• Must have high manual dexterity.
• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouching, reaching, kneeling, twisting/turning, fingering and feeling.

Work Environment

• Exposure to biohazards, including infectious material and waste and any other conditions common in a health care environment.
• Subject to unpleasant odors.
• The noise level is usually quiet to moderate, but may at times be noisy and crowded.

Education/Experience Requirements

Minimum Qualifications

• Valid California Driver’s License, acceptable driving record and vehicle insurance.
• Highly motivated, team player, self-directed, able to execute tasks in a quickly changing environment.
• Strong customer service orientation.
• Deep commitment to helping unlock the potential of our most vulnerable seniors.
• Fluency in spoken and written English and other language, Spanish and Hmong preferred.
• Travel to other locations as requested.

Education/Experience

• Associate’s Degree in Business or related field required; or two (2) years of work related experience in lieu of degree.
• A minimum of two (2) years marketing, community outreach, advocacy in government, or human services assistance programs experience in the healthcare industry or related field.
• Current BLS CPR Card certified by the American Heart Association