PACE Outreach Specialist (Central Valley PACE - Merced)

Available Staff Positions; Merced (CA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life, AD&D, LTD Insurance

403(b) with employer match, Roth 403(b

401(a) retirement benefit after one 1?

Job summary

Available Staff Positions in Merced, CA is seeking an Outreach Specialist to plan and direct outreach and marketing, support intake and enrollment, and coordinate with the interdisciplinary team to enroll new PACE participants.

The role schedules Monday–Friday 8:00am–5:00pm and offers benefits including health and retirement plans, plus paid time off.

Qualifications

• Valid California Driver’s License, acceptable driving record and vehicle insurance.
• Highly motivated, team player, self-directed, able to execute tasks in a quickly changing environment.
• Strong customer service orientation.
• Deep commitment to helping unlock the potential of our most vulnerable seniors.
• Fluency in spoken and written English; Spanish and Hmong preferred.
• Travel to other locations as requested.

Responsibilities

• Plan and organize outreach, intake and enrollment with the interdisciplinary team to facilitate enrollment.
• Coordinate and execute intake and enrollment activities and processes as required.
• Identify opportunities to collaborate with community organizations to gain eligible PACE participants.
• Establish rapport with community leaders and partners including physicians and discharge planners.
• Develop annual marketing plan to achieve enrollment goals.
• Provide education referral sources and educate the community on PACE services.
• Participate in quality improvement.
• Engage in public relations activities including TV, radio, press and public speaking.
• Answer calls from prospective participants and explain enrollment process.
• Schedule intake appointments for enrollment team and conduct intake as needed.
• Conduct program tours and host prospective participants and families.
• Observe participants and report changes to the licensed nurse.
• Other projects and duties as assigned.

Skills

Motivated, team player, self-directed

Customer service oriented

Fluency in English

Spanish

Hmong

Willing to travel

Adaptable in changing environment

Education

Associate’s Degree in Business

Two years work experience in lieu of degree

Job description

Locations

• MERCED, CA 95341, USA


• On-site


• Clinical Employee


• Full-Time

The Outreach Specialist plans, organizes, and directs all outreach and marketing efforts. Involved in the intake and enrollment, and coordination with the interdisciplinary team to facilitate new PACE participant enrollment.

This position will support our Merced PACE Center, schedule is Monday – Friday, working from 8:00am – 5:00pm.

Compensation:$25.87 - $27.16 an hour

Employee Benefits:

• Health, Dental, and Vision Insurance


• Life, Accidental Death & Dismemberment (AD&D), and Long Term Disability (LTD) Insurance


• Retirement Savings: 403(b) plan with an employer match, Roth 403(b) option, plus a 401(a) retirement benefit after one year of service.


• Flexible Savings Account


• Work/life balance: 13 days of vacation, 11 days honored as Paid Holiday Off – 2 are half days (New Years Day and Christmas Eve Day).

Duties and Responsibilities

• Plans and organizes outreach and marketing efforts, intake and enrollment, and coordination with the Interdisciplinary team to facilitate enrollment.


• Coordinates and executes intake and enrollment activities and processes as required.


• Identifies opportunities to collaborate with community organizations conducive to gaining eligible PACE participants.


• Establishes rapport and maintains relationships with community leaders and partners including physicians, hospital discharge planners, post-acute facilities and other potential referral sources in the service area.


• Develops and implements annual marketing plan to achieve enrollment goals.


• Provides education referral sources and educates the community on PACE services.


• Participates in quality improvement.


• Participates in public relations to support goals including television, radio, press, and public speaking opportunities,


• Answers calls from prospective participants and explains the Central Valley PACE enrollment process.


• Ability to interact professionally and respectfully with geriatric individuals including those with cognitive decline and/or physical frailties


• Schedules intake appointments for enrollment team and, when needed, conduct intake appointments.


• Conduct tours of the program and serve as a host for prospective participants and families


• Observe each participant for any change in physical, mental, emotional and social functioning and shall report such changes to the licensed nurse.


• Other projects and duties as assigned.

Physical Demands

• Ability to lift up to 30 pounds. Moving, lifting or transferring patients may involve lifting or pushing greater than 30 pounds, should be done with assistance as appropriate.


• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.


• Must have vision with or without lenses that is adequate to read memos, a computer screen, personnel forms and clinical and administrative documents.


• Must have high manual dexterity.


• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouching, reaching, kneeling, twisting/turning, fingering and feeling.

Work Environment

• Exposure to biohazards, including infectious material and waste and any other conditions common in a health care environment.


• Subject to unpleasant odors.


• The noise level is usually quiet to moderate, but may at times be noisy and crowded.

Education/Experience Requirements

Minimum Qualifications

• Valid California Driver’s License, acceptable driving record and vehicle insurance.


• Highly motivated, team player, self-directed, able to execute tasks in a quickly changing environment.


• Strong customer service orientation.


• Deep commitment to helping unlock the potential of our most vulnerable seniors.


• Fluency in spoken and written English and other language, Spanish and Hmong preferred.


• Travel to other locations as requested.

Education/Experience

• Associate’s Degree in Business or related field required; or two (2) years of work related experience in lieu of degree.


• A minimum of two (2) years marketing, community outreach, advocacy in government, or human services assistance programs experience in the healthcare industry or related field.


• Current BLS CPR Card certified by the American Heart Association or American Red Cross.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.