Pace of Play Supervisor-Main Golf Shop-Full Time

Pinehurst; Pinehurst (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Pinehurst Resort is seeking a friendly, customer-focused Starter/Ranger to manage pace of play on courses No. 2 and No. 4 while supporting the guest experience.

You will greet members and guests, explain course conditions, monitor pace, assist in scheduling, and generate daily pace reports. Physical stamina and ability to operate a golf cart required; work in all weather conditions.

Qualifications

• High School diploma or GED required with 2+ years related experience.
• Ability to monitor pace of play and communicate guidelines clearly.
• Flexibility to work outdoors in all weather conditions.

Responsibilities

• Greet members/guests and support pace of play on courses 2 & 4.
• Explain course rules, conditions, and recommended tees.
• Monitor and assist with starter/ranger duties and scheduling.
• Analyze pace of play data to improve guest experience.
• Maintain records and assist with daily reports.

Skills

Customer service

Communication

Problem solving

Pace of play knowledge

Teamwork

Education

High School diploma or GED

Tools

Tee time software

Job description

SUMMARY:

The primary purpose of this position is to provide pace of play management and enhance both the members and resort guests experience, with the focus primarily being courses No. 2 and No. 4.

EDUCATION and/or EXPERIENCE:

High School diploma or General Education Degree (GED) and a minimum of 2 years related experience; or an equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Display friendliness and willingness to help Members, Guests, Visitors, Business Partners and fellow Employee Partners at all times.
• Be knowledgeable regarding the general rules and play of golf.
• Monitor & support groups on courses No.2 & No.4 to uphold our pace of play expectations each day
• Perform Starter/Ranger duties, while also supervising the overall pace of play on courses No.2 & No.4.
• Assist in managing, supervising, and organizing the day-to-day operation of the Starters/Rangers.
• Inform players about daily course conditions, special playing conditions, pace of play expectations, suggested tees to play from, and any general guidelines regarding play at Pinehurst each day.
• Ability to solve problems and maintain a solution minded attitude.
• Analyze data from our pace of play system software and utilize the information in daily practices to enhance the Member and Guest experience.
• Awareness of the tee sheet through our tee time software and auditing of the tee sheet.
• Produce daily, weekly, and monthly pace of play reports.
• Reading, analyzing, and formulating items that can be improved through our resort guest surveys.
• Assist in producing Employee Partner work schedules for the Starters/Rangers.

• Ensure Member or Guest issues and concerns are promptly handled and followed up with accordingly.
• Keep accurate records and perform other duties as may be assigned from time to time such as returning abandoned carts, delivering messages, people, and equipment to the respective groups on the golf course.
• Be physically able to operate a golf cart, getting in and out periodically for several hours a day.
• Standing for long periods of time, riding in a golf cart on rough terrain, and working in all weather conditions.
• Observe all safety and security procedures. Use equipment and material properly. Report potentially unsafe conditions.
• Must be aware of surroundings with an understanding of a golf environment. Must have the ability to see and react to the surroundings including errant golf balls and must understand and follow proper golf etiquette while completing tasks.
• Adhere to all Property and Department policies and procedures.
• Perform other job duties as assigned & assist the Golf Professional Staff as directed.
• Must be knowledgeable and aware of pace of play procedure & staffing on course Nos. 1, 3 & 5

SUPERVISORY RESPONSIBITIES:

Is responsible for the overall direction, coordination, and evaluation of specified employees within Golf Operations. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

LANGUAGE SKILLS:

Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.

MATHEMATICAL SKILLS:

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, walk, sit, talk or hear, and taste or smell. Specific vision abilities required by this job include ability to adjust focus. Must be able to lift 50 lbs.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, and extreme heat.

To perform the job successfully, and individual should demonstrate the following competencies:

Strategic Thinking - Works with the Golf Professional Staff to develop strategies to achieve organizational goals.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit. Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. Meet regularly with Golf Professional Staff at the Main Club.

Managing People - Includes staff planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular and timely performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others to improve processes, products and services; Continually works to improve supervisory skills.