PACE Nurse Manager: Lead Nursing Operations & Quality

NORTH EAST MEDICAL SERVICES; San Francisco (CA); On-site; USD 155,563 - 179,712; Full time

Job summary

The North East Medical Services in San Francisco, CA seeks a PACE Nurse Manager to lead nursing services across all PACE sites. You will supervise RNs, LVNs, Medical Assistants, and QI Coordinators, shaping staffing, training, and performance standards to deliver high-quality care.

Responsibilities include collaborating with PCPs, monitoring care metrics, guiding QA initiatives and audits, and coordinating home health, SNF, RCFE, hospice, and transitions of care.

Qualifications

• Graduate of an accredited school of nursing program.
• Bachelor’s degree or two years’ related work experience.
• Minimum of two years recent acute care experience as an RN.
• Current California Registered Nurse License.
• Minimum three years supervisory experience in a healthcare setting.
• Demonstrated skills in supervision, leadership, and communication and in fostering an effective team environment.
• Experience managing quality improvement programs and audits.
• Minimum one year of experience working with older adults and their families in a healthcare or community agency setting is preferred.
• Current BLS and First Aid certification.

Responsibilities

• Provide direct supervision, training, and evaluation to Clinic RNs, Community RNs, LVNs, Medical Assistants, and QI Coordinators.
• Ensure effective hiring, training, scheduling, coverage, and staffing across all PACE sites.
• Delegate responsibilities appropriate to licensure, education, and experience of staff.
• Develop policies and procedures for all nursing services, clinic operations, and home health services.
• Work closely with PCPs and other disciplines to develop and implement individualized care plans.
• Monitor encounter, assessment, and care‑plan metrics and identify opportunities to improve overall participant experience.
• Lead SNF, RCFE, hospice, and home health agency monitoring and coordination to ensure continuity of care.
• Direct the RN team in coordination between PCPs and hospitals for hospital and SNF stays, ensuring smooth transitions and communication.
• Lead provision and operational oversight of home health services.
• Manage the Level of Care (LOC) submission process for prospective participants.
• Supervise and manage all QI activities and reporting for PACE, ensuring data accuracy and timely submission.
• Develop and implement QI strategies in collaboration with the Medical Director to meet QI goals.
• Implement strategies to meet or exceed participant satisfaction benchmarks at national and state levels for nursing services.
• Prepare for and participate in CMS and DHCS audits, and implement corrective actions as needed.
• Lead emergency preparedness trainings related to clinic protocols for all PACE staff.
• Ensure compliance with all PACE regulatory requirements and internal policies.
• Travel to other PACE sites as needed for supervision and training of staff and to address participant issues.
• Oversee accurate and cohesive documentation in participant medical records.
• Oversee the quality of care and safety of PACE participants, both at the PACE center and in the community.
• Utilize Epic appropriately and efficiently and serve as a content and workflow expert for resolving issues and proposing solutions in Epic.
• Performs other job duties as required by manager/supervisor.

Skills

English fluency

Cantonese fluency

Leadership

Supervisory skills

Education

Nursing degree (RN)

Bachelor’s degree or related experience

Job description

The North East Medical Services in San Francisco, CA seeks a PACE Nurse Manager to lead nursing services across all PACE sites. You will supervise RNs, LVNs, Medical Assistants, and QI Coordinators, shaping staffing, training, and performance standards to deliver high-quality care.

Responsibilities include collaborating with PCPs, monitoring care metrics, guiding QA initiatives and audits, and coordinating home health, SNF, RCFE, hospice, and transitions of care.