PAA

Yale New Haven Health; Greenwich (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Yale New Haven Health is seeking a Registration Clerk to coordinate access functions for patients, families, and staff. Responsibilities include registration, insurance verification, financial clearance, and ensuring timely chart preparation and record distribution.

The role requires strong customer service, familiarity with computer systems, and knowledge of third-party payor policies. A high school diploma is required, with preferred associate or bachelor’s degrees and 1–2 years in hospital

Qualifications

• Education: High School graduate with continuing education; Associate or Bachelor's degree preferred.
• Experience: 1–2 years in hospital Admitting/ED Registration with emphasis on registration and insurance verification.
• Special Skills: Interpersonal skills, leadership, PC proficiency, knowledge of third-party insurance and government guidelines.

Responsibilities

• Provide excellent customer service to patients, families, physicians, and staff.
• Maintain knowledge of computer systems used in registration and scheduling, accounts receivable, and eligibility systems; use Microsoft packages.
• Verify eligibility and third-party payor policies; address problems and QA audits as needed.
• Prepare and distribute medical record documents in a timely manner per procedures.

Skills

Customer service

Computer knowledge

Registration functions

Chart preparation

Education

High School graduate

Associate degree preferred

Bachelor's degree preferred

Tools

Microsoft packages

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Responsible for coordinating various access functions, such as registration, insurance verification and financial clearance, agency/free care application process and follow-up, and account resolution functions. Ensures positive interactions with patients, family members, medical staff, third party representatives and hospital personnel. Promotes good customer service in the work environment. Effectively utilizes all computer systems to ensure that the responsibilities of the Registration Department are met. Performs certain statistical and QA functions. Develops new procedures and participates in the planning and implementation of system improvements to enhance the operating functions of the department.

EEO/AA/Disability/Veteran

Responsibilities

• 1. CUSTOMER SERVICE - Creates a patient/family, physician and employee experience that exemplifies caring, understanding, efficiency and overall quality of service. Demonstrates the ability to balance customer service with the financial needs of the hospital.
  • 1.1 Identifies events where the service to a customer was less that optimal and escalates issues appropriately.
• 2. COMPUTER KNOWLEDGE - Maintains knowledge of current computer systems, for example those used in registration, scheduling, accounts receivable, patient care, patient tracking and Web based on-line eligibility systems.
  • 2.1 Utilizes Microsoft packages.
• 3. REGISTRATION FUNCTIONS - Exhibits a thorough understanding of various insurance carrier/verification guidelines and knowledge of third party payor policies. Stays abreast of insurance changes as they affect the verification and processing of accounts. Takes appropriate actions to address problems when identified.
  • 3.1 Verifies eligibility as outlined in departmental procedures. Assists in quality assurance audits utilizing various reports and/or worklists.
• 4. CHART PREPARATION - Ensures the timely generation and distribution of documents as required by departmental procedure to ensure timely processing of the patient's medical record.
  • 4.1 Follows departmental procedures in obtaining required medical record documentation.

Qualifications

EDUCATION

High School graduate with demonstrated continuing education at a college level program or equivalent experience. Associate or Bachelor's Degree preferred.

Experience

One or two years experience in a hospital Admitting/ED Registration Department with emphasis on registration, third party insurance verification and financial clearance dealing with all aspects of medical insurance and eligibility requirements preferred. Prior customer service experience required.

Special Skills

Excellent interpersonal skills and leadership ability. Has the ability to effectively communicate with all disciplines and all levels of customers. Strong working knowledge of PCs and related software to prepare a variety of reports. Must be able to work under constant pressure and use strong organizational skills. Must have knowledge of third party insurance, financial clearance, eligibility, billing & reimbursement, cash collection. Ability to interpret federal/state regulations and various governmental program guidelines (including free care). Demonstrates working knowledge of Medical Terminology. Bilingual (Spanish-speaking) ability is preferred.

YNHHS Requisition ID

183153