P2P Process Improvement Lead

Comcast (CC) of Willow Grove; Philadelphia (Philadelphia County); On-site; USD 120,000 - 180,000; Full time

Job summary

Comcast leads technical projects within the functional systems and technology platform, aligning business priorities and ensuring platform integrity. The role drives improvements and addresses complex organizational challenges, operating with broad expertise.

As a key technical contact, you will manage stakeholder requirements, oversee system upgrades, and contribute to testing and deployment to ensure platform readiness and stability.

Qualifications

• Bachelor's Degree preferred; Comcast may consider coursework/experience as alternative.
• 10+ years of relevant work experience in similar roles.

Responsibilities

• Serve as the primary technical point of contact for the functional systems and technology platform.
• Provide SME input on platform changes, capabilities, and policies.
• Review technical solutions for alignment with business requirements and secure stakeholder agreement on deliverables.
• Ensure platform integrity by evaluating impacts of system upgrades.
• Manage relationships with business stakeholders to gather requirements.
• Conduct needs analyses for system integrations to meet objectives.
• Lead training initiatives for new applications or features.
• Assess and recommend functionalities from vendor releases.
• Collaborate with QA to document and execute testing.

Skills

Business

Process Improvements

Procure-to-Pay

Education

Bachelor's Degree

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job leads technical projects within the functional systems and technology platform, integrating business and functional priorities. It ensures strategic alignment with business objectives and manages platform integrity. The role operates with broad expertise, driving improvements and solving complex organizational challenges.

Job Description

Responsibilities

• Serving as the primary technical point of contact for the functional systems and technology platform within the department
• Providing subject matter expertise on platform changes, capabilities, and organizational policies and procedures
• Conducting thorough reviews of technical solutions to ensure they align with business requirements and achieving stakeholder agreement on deliverables
• Ensuring the integrity of the functional platform by evaluating the impacts of system upgrades
• Managing relationships with business stakeholders to gather product and technical requirements
• Performing needs analyses for system integrations to meet business objectives
• Managing training initiatives for the introduction of new applications or features
• Assessing and recommending new functionalities from vendor releases for the platform
• Working closely with the quality assurance team to document and account for necessary testing
• Providing input on user experience and participating in technical deployment activities to ensure platform readiness and stability
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) as necessary
• Other duties and responsibilities as assigned

Employees Expectations

• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Business, Process Improvements, Procure-to-Pay We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications

Relevant Work Experience 10 Years +

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.