P2 Application Support Engineer

Eliassen Group; Austin (TX); Hybrid; Confidential; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k with company matching

Life insurance

Job summary

Eliassen Group seeks a P2 Application Support Engineer to join a second-level support team focused on stability, reliability, and performance of a financial technology platform. The role investigates, troubleshoots, and resolves incidents escalated from Level 1, collaborating with software engineering and SRE teams for code or infrastructure changes.

The position requires on-site presence in Southwest Austin Monday through Thursday with remote work on Fridays, and offers growth opportunities

Qualifications

• 2–5 years of relevant experience in application support, technical support, DevOps, or software engineering in an agile environment.

Responsibilities

• Provide second-level technical support for custom and third-party applications across web, API, and data services on Azure App Service, Functions, Container Apps, Service Bus, Azure SQL, Cosmos DB, Storage, and Data Factory.
• Analyze telemetry, logs, and metrics using Azure Application Insights, Log Analytics, and Kusto/KQL to identify root causes and performance bottlenecks.
• Reproduce defects, capture findings, and coordinate escalations with Software Engineering squads and SREs for code or infrastructure changes.
• Own the lifecycle of support tickets including prioritization, stakeholder communication, documentation, and closure within SLAs.
• Maintain functional understanding of applications, Azure infrastructure, and related business processes across modern (.NET, React) and legacy (Angular, .NET Framework 4.x) stacks.
• Document troubleshooting steps, solutions, and runbooks to build team knowledge.
• Participate in Agile ceremonies and contribute to reliability and stability improvements.
• Identify recurring issues and recommend process or application enhancements.
• Collaborate with infrastructure and security teams to implement monitoring, alerts, and automated remediation.
• Troubleshoot integrations for third-party APIs, SSO (OAuth/OIDC), and file transfers.
• Work with limited oversight and participate in periodic off-hours or on-call rotation.
• Champion a culture of collaboration, accountability, and service excellence.

Skills

Azure

-.NET-

JavaScript/TypeScript

SQL

RESTful APIs

Git / CI/CD

Communication

Team collaboration

SRE collaboration

Education

Bachelor's degree

AZ-900

AZ-104

Azure Developer Associate

ITIL Foundation

Agile/Scrum

Tools

Azure DevOps

GitHub Actions

Azure Monitor

Kusto / KQL

Cosmos DB

Data Factory

Job description

Description

Hybrid Monday - Thursday. Friday is remote in Austin, TX

Our client seeks a P2 Application Support Engineer to join a second-level support team responsible for stability, reliability, and performance of a financial technology platform supporting thousands of advisors. The role investigates, troubleshoots, and resolves complex incidents escalated from Level 1, collaborates with software engineering and SRE teams for code-level or infrastructure interventions, and operates within an agile, DevOps-oriented culture. The position requires on-site presence in Southwest Austin Monday through Thursday with remote work on Fridays and offers growth opportunities with a clear advancement path.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $40.00 to $50.00/hr. w2

JN -082026-108154

Responsibilities

• Provide second-level technical support for custom and third-party applications across web, API, and data services on Azure App Service, Functions, Container Apps, Service Bus, Azure SQL, Cosmos DB, Storage, and Data Factory.


• Analyze telemetry, logs, and metrics using Azure Application Insights, Log Analytics, and Kusto/KQL to identify root causes and performance bottlenecks.


• Reproduce defects, capture findings, and coordinate escalations with Software Engineering squads and SREs for code or infrastructure changes.


• Own the lifecycle of support tickets including prioritization, stakeholder communication, documentation, and closure within SLAs.


• Maintain functional understanding of applications, Azure infrastructure, and related business processes across modern (.NET, React) and legacy (Angular, .NET Framework 4.x) stacks.


• Document troubleshooting steps, solutions, and runbooks to build team knowledge.


• Participate in Agile ceremonies and contribute to reliability and stability improvements.


• Identify recurring issues and recommend process or application enhancements.


• Collaborate with infrastructure and security teams to implement monitoring, alerts, and automated remediation.


• Troubleshoot integrations for third-party APIs, SSO (OAuth/OIDC), and file transfers.


• Work with limited oversight and participate in periodic off-hours or on-call rotation.


• Champion a culture of collaboration, accountability, and service excellence.

Experience Requirements

• Experience in application or technical support (L2 or similar).


• Ability to troubleshoot distributed .NET or JavaScript/TypeScript applications in Azure.


• Proficiency analyzing logs and metrics with Azure Monitor and Kusto/KQL.


• Strong SQL skills and familiarity with MS SQL Server and NoSQL such as Cosmos DB.


• Understanding of web architectures and RESTful APIs.


• Experience with Azure services including App Service, Functions, Storage, Application Insights, Log Analytics, Container Apps, Service Bus, Data Factory.


• Working knowledge of Git workflows and CI/CD with Azure DevOps or GitHub Actions.


• Effective communication and ability to translate technical findings for non-technical stakeholders.


• Ability to work independently and as part of a team with strong time management.


• Customer service orientation with focus on resolution and satisfaction.


• Desired: Experience with Scrum or Kanban, basic scripting in PowerShell or Bash, exposure to C#/.NET and React/TypeScript, networking fundamentals, OAuth/OIDC SSO, ITIL, financial services or fintech, Cosmos DB.

Education Requirements

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or related field, or equivalent practical experience.


• Typically 2-5 years of relevant experience in application support, technical support, DevOps, or software engineering in an agile environment.


• Demonstrated success resolving production issues in cloud or hybrid architectures, preferably Azure.


• Experience supporting .NET, C#, or React/TypeScript solutions is desired.


• Certifications desired: Microsoft Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104) or Azure Developer Associate, ITIL Foundation, Agile or Scrum.