P.T. Nights and Weekends Customer Experience Manager

Michaels Stores; Oswego Township (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the retail sector seeks a dedicated individual to enhance customer experiences and manage front-end operations. This role emphasizes leadership in omnichannel processes, ensuring adherence to operational standards while fostering a positive work environment. You'll be pivotal in training and managing team members, executing engaging in-store events, and maintaining high customer service standards. Join a company that values creativity and offers comprehensive benefits, including health insurance and employee discounts, while making a significant impact in your community.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management is preferred.
• Ability to manage team performance and store conditions.

Responsibilities

• Assist Store Manager in adhering to SOPs and company policies.
• Manage team KPIs and ensure customer service excellence.
• Lead execution of in-store events and classes.

Skills

Retail management experience

Job description

Store - CHI-OSWEGO, IL

Job Summary

Deliver a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. Maintain store recovery standards to uphold Brand Promises and provide friendly customer service.

Key Responsibilities

1. Assist Store Manager in ensuring adherence to Standard Operating Procedures (SOPs), company policies, and legal requirements. Hold team accountable for store conditions and results.
2. Ensure all front-end policies are followed; manage team KPIs and achieve store KPIs.
3. Plan and lead execution of in-store events and classes.
4. Lead omnichannel processes and manage shrink and safety programs.
5. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
6. Support onboarding, training, coaching, and performance management of team members.
7. Serve as Manager on Duty (MOD).
8. Promote a respectful, positive work environment and serve as a role model.
9. Assist customers, help locate products, and provide solutions.
10. Participate in truck unloading, stocking, and ensure safety standards.
11. Cross-train in Custom Framing sales and production.
12. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions, managing workload in partnership with the Store Manager.
13. Perform other duties as assigned.

Preferred Skills and Experience

• Retail management experience preferred.

Physical Requirements and Work Environment

• Ability to stand for long periods, move throughout the store, and perform physical tasks including lifting and reaching.
• Work involves outdoor activities, lifting heavy boxes, and working nights, weekends, and early mornings.
• Contact supervisor for accommodations if needed.

About Michaels

Our purpose is to fuel the joy of creativity. With over 1,300 stores across North America, we are the leading creative destination. We offer comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts.

Michaels is an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations for individuals with disabilities.