P&C - Client Service Executive

Sterling Seacrest Pritchard; Birmingham (AL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

Health Insurance (Medical/Dental/Vision)

Safe Harbor 401K

Dress For Your Day

Flexible Work Schedule

Clear Growth Path

In-House Continuing Education

Team Outings & Events

Community Outreach

Job summary

A client service-focused company in Birmingham, Alabama, seeks a Client Service Executive to manage client accounts and oversee service standards. This role requires 6+ years of experience and an active Property & Casualty Agent's License. Responsibilities include mentoring team members, leading renewal presentations, and fostering strong client relationships. The position offers competitive perks including unlimited PTO and a flexible work schedule.

Qualifications

• 6+ years of relevant experience.
• Demonstrated leadership and mentoring capabilities.
• Ability to negotiate effectively and independently.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong analytical capabilities.
• Proven leadership and mentoring experience.

Responsibilities

• Oversee client account management and service standards.
• Initiate client renewal presentations and proposals.
• Mentor new and current team members.
• Direct communication with managers, producers on staff and client issues.
• Mentor junior teammates and provide guidance.
• Negotiate terms, conditions and premiums for new/renewal accounts.
• Ensure client service calendar obligations with producers.

Skills

Strong organizational and multitasking skills

Excellent communication and interpersonal abilities

Attention to detail and accuracy

Proficiency in managing client accounts

Strong analytical skills

Mentoring

Negotiation

Budgeting

WC Mod analysis

Education

Active Property & Casualty Agent’s License

Job description

Overview

The Client Service Executive (CSE) plays a pivotal role within the organization, overseeing the full spectrum of client account management and ensuring the highest standards of service. Building upon the responsibilities of the Client Service Associate, the CSE is responsible for strategic planning, client retention, and business growth. As a senior member of the team, the CSE serves as a mentor for their team, leads client renewal presentations, and maintains strong relationships with carriers and brokers.

WHAT YOU’LL DO (Essential Job Tasks)

As a Client Service Executive, you will:

• Account Management
• Ensure compliance with all signed documentation and regulatory filings
• Take ultimate responsibility for billing and managing aged receivables
• Review and take appropriate action on all account reports
• Maintain direct communication with managers and producers regarding staff, client, and claim issues
• Provide timely feedback to Associates/Assistants and escalate to managers as needed
• Assess workloads and delegate duties effectively to ensure optimal team performance
• Conduct account benchmarking and budgeting as requested
• Act as the primary contact for clients, fostering and maintaining strong relationships

• New & Renewal Accounts
• Initiate pre-renewal and strategy discussions with clients
• Independently handle client renewal presentations and proposals
• Prepare and present broker service proposals
• Conduct WC Experience Mod Forecasting and Analysis
• Create and deliver stewardship reports
• Negotiate terms, conditions, and premiums for new and renewal accounts
• Ensure all client service calendar obligations are met in collaboration with producers

• Mentorship & Development
• Mentor new and current team members, providing guidance and support for their development
• Teach classes to the organization on insurance coverage, endorsements, procedures, or best practices
• Participate actively in continuing education (CE) and work towards obtaining industry designations as instructed by management
• Stay current on market trends and emerging risks, sharing knowledge with the team

WHAT YOU BRING TO THE TABLE (Knowledge, Skills and Abilities)

• 6+ years of relevant experience
• Active Property & Casualty Agent’s License
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Attention to detail and accuracy in all tasks
• Ability to work effectively as part of a team
• Demonstrated leadership and mentoring capabilities
• Proficiency in managing client accounts and conducting renewals
• Ability to negotiate effectively and independently
• Strong analytical skills for conducting benchmarking, budgeting, and WC Experience Mod Analysis

WORKING AT SSP

Learn more about what we do: https://sspins.com/

We are Selfless, Stewards of our Partnerships.

We have a fantastic culture... https://www.youtube.com/watch?v=gOSuPIvJ2oQ

And we’re here to support you!

Perks/Benefits

• Unlimited PTO
• Health Insurance (Medical/Dental/Vision)
• Safe Harbor 401K (We contribute 3% regardless of whether you do!)
• Dress For Your Day
• Flexible Work Schedule
• Clear Growth Path
• In-House Continuing Education
• Team Outings & Events
• Community Outreach

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Sterling Seacrest Pritchard participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. upon job acceptance.