P&C Claims Manager, Manufactured Housing

Assurant; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading insurance firm is looking for a Manager for the P&C Claims department. You will lead a team of claim adjusters, ensuring effective investigation and settlement of insurance claims. The ideal candidate has at least 3 years in a related claims environment and 2 years of supervisory experience. A P&C Adjuster license is required or to be obtained within 30 days. This role offers opportunities for employee development and training.

Qualifications

• Minimum of 3 years of experience in the claims process in a P&C environment.
• At least 2 years of supervisory/management experience including coaching.
• P&C Adjuster license or ability to obtain within 30 days.

Responsibilities

• Manage day-to-day activities of a team of claim adjusters.
• Hire, lead, develop, and mentor associates.
• Ensure complete and sound claim settlements.
• Monitor quality assurance program and conduct monthly reviews.

Skills

Leadership

Claims investigation

Coaching and development

Communication

Teamwork

Education

Bachelor’s degree or equivalent experience

Job description

Manager, P&C Claims

As the Manager, you will be responsible for managing the day-to-day activities of a team of claim adjusters within the P&C Claims department. Your team will investigate insurance claims based on coverage, appraisal results, and verifiable damage. Successful P&C Claims Managers effectively lead, manage, and motivate employees to meet production service standards and provide coaching and development to help employees grow and succeed.

Must have a P&C Adjuster license or be willing to obtain one within 30 days. Time for training and any applicable cost/fees will be provided.

Responsibilities:

• Hire, lead, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims.
• Communicate, evaluate, and reinforce productivity standards and performance expectations. Provide ongoing coaching and direction to associates and support a culture of teamwork, commitment, productivity, and superior quality.
• Assist in training processes and procedures and developing employees.
• Participate in establishing/defining short- and long-term goals and plans for the work group.
• Ensure complete and sound claim settlements, legal reviews, and investigations when necessary.
• Resolve non-routine and escalated customer calls. Research and respond to customer complaints, take appropriate action and ensure follow-up communications occur.
• Monitor quality assurance program and conduct monthly reviews with team members. Identify trends and provide appropriate direction.
• Build and maintain effective internal and external working relationships.
• Request information and/or provide updates as needed.
• Meet with clients and/or TPAs as appropriate.
• Handle other duties and projects as requested based on business needs.
• Maintain and increase skills and knowledge on an ongoing basis and attend workshops, seminars, and other training sessions as appropriate.

Requirements:

• Bachelor’s degree or equivalent experience.
• A minimum of 3 years of experience working in the claims process in a P&C environment for residential dwelling/property.
• A minimum of 2 years of supervisory/management or team lead experience including coaching and developing employees.
• P&C Adjuster license or ability to obtain within 30 days.

Preferred Skills/Experience:

• Familiarity with the P&C claims process from beginning to end.
• Proven ability to work in a fast-paced environment, meeting client service standards and production goals.
• Detail-oriented with a commitment to excellence.
• Ability to think creatively and make appropriate decisions.
• Bilingual a plus.

Equal Opportunity Statement: Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.