Owner Services Manager

Paramount Hospitality, LLC; Orlando (FL); On-site; USD 50,000; Full time

Job summary

A leading hospitality management company seeks a detail-oriented Owner Services Manager to enhance owner relations and ensure financial integrity for homeowners associations. The role emphasizes exceptional service delivery, proactive communication, and efficient management of owner accounts, contributing significantly to guest satisfaction and operational excellence.

Qualifications

• 3-5 years experience in hotel accounting or owner services.
• Strong communication skills with owners and guests.
• Proven leadership ability with multiple priorities.

Responsibilities

• Serve as primary contact for condo owners.
• Ensure owner accounts are financially current.
• Generate quarterly HOA and rental statements.

Skills

Communication

Leadership

Organization

Bilingual (Spanish/Portuguese)

Tools

Microsoft Office Suite

Job description

Join to apply for the Owner Services Manager role at Paramount Hospitality Management

1 month ago Be among the first 25 applicants

Join to apply for the Owner Services Manager role at Paramount Hospitality Management

Paramount Hospitality Management provided pay range

This range is provided by Paramount Hospitality Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50,000.00/yr - $50,000.00/yr

We are seeking a highly organized and service-driven Owner Services Manager to oversee and manage all aspects of owner relations for our hotel/condominium homeowners association (HOA). This role is essential in ensuring exceptional service for our owners and guests, maintaining financial credibility for both the HOA and Rental Program, and supporting a welcoming, guest-first environment.

Key Responsibilities:

• Serve as the primary point of contact for condo owners, ensuring all service requests are addressed with the highest level of professionalism, timeliness, and care.
• Handle owner inquiries with clarity, empathy, and proactive communication.
• Ensure owner accounts remain financially current and credible for both the HOA and Rental Program.
• Process closing documents and maintain organized, accurate records.
• Prepare and process check and ACH batches for rental payments.
• Maintain accurate HOA receivables and support collection efforts to keep accounts 95% current.
• Generate and distribute quarterly HOA and rental statements.
• Accurately post daily bank transactions and owner payments.
• Process rental applications and closing documentation efficiently.
• Maintain fair and transparent rental rotation, ensuring equitable revenue distribution among owners.
• Conduct proactive outreach for delinquent accounts and maintain detailed records of collection efforts.
• Reconcile assigned balance sheet accounts monthly and update billing worksheets accurately.
• Participate in month-end close and reporting as required.
• Collaborate with all departments to ensure smooth operations and consistent service delivery.
• Promote a positive, guest-oriented atmosphere for owners, guests, and employees alike.
• Uphold high standards of professionalism, appearance, and ethical conduct.
  
  
  

Qualifications:

• Preferably bilingual: Spanish and or Portuguese fluent
• 3–5 years of experience in hotel accounting, owner services, or HOA-related operations.
• Strong verbal and written communication skills, with the ability to engage clearly and compassionately with owners and guests.
• Proven leadership ability and a track record of managing multiple priorities efficiently.
• Highly proficient in Microsoft Office Suite (Word, Excel, etc.).
• Ability to work independently, stay organized, and deliver outstanding guest and owner service.
• Salary $50k-$55k

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

Referrals increase your chances of interviewing at Paramount Hospitality Management by 2x

Get notified about new Service Manager jobs in Orlando, FL.

Greater Orlando $65,000.00-$75,000.00 1 week ago

Orlando, FL $35,000.00-$70,000.00 2 years ago

Customer Success Manager/Client Service Manager

Orlando, FL $75,000.00-$85,000.00 1 month ago

International Assistant District Service Manager

Orlando, FL $57,400.00-$73,800.00 1 month ago

Manager, Premium Services (VIP & Travel Success Partner)

Sr. Support Center (Service Desk) Manager

Orlando, FL $73,800.00-$106,600.00 1 month ago

Sales & Service Manager - Mall at Millenia

International Assistant District Service Manager (Nuclear)

Service BDC / Office Manager – $60,000 Annually

Multinational Service Manager (Received/Reverse Flow)

Altamonte Springs, FL $27.00-$32.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.