Owner’s Representative Program Director

Turner & Townsend; Charleston (SC); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Turner & Townsend is seeking an experienced K-12 Program Director to lead one or more major school bond construction programs. This hybrid role requires a proven track record in setting up and delivering multi-project K-12 programs, managing client relationships, and guiding preconstruction and program scheduling. The role involves oversight from planning through closeout and interaction with stakeholders across projects.

Qualifications

• Bachelor’s degree in construction management, engineering or field related to construction.
• 12+ years of relevant project and program management experience.
• 2+ years managing high performing program in a consulting environment.
• Knowledge of multiple project delivery methods.
• Proven track record of leading programs.
• Demonstrated experience in negotiating contracts for client programs.
• Proven track record of following through on commitments.
• Demonstrated experience in delivering major capital programs successfully (on budget, on time, meeting safety and quality standards within approved scope).
• Proven track record of building consultative and collaborative partnerships.
• Demonstrates excellent presentation, verbal, written, organizational and communication skills
• Strong organizational and analytical skills.
• Ability to advise at a strategic level during the project conception stage, including providing advice on the different approaches that can be adopted in order to successfully achieve the client’s overall objectives.
• Proven success as an internal and external project team leader, demonstrating ability to mentor junior staff and appropriately manage the project deliverables.
• Ability to identify business development opportunities with existing and new clients, including cross-selling opportunities.
• Ability to effectively share and appropriately retain key information and data.
• CCM credential(s) encouraged.

Responsibilities

• Serve as the key point of contact and primary client relationship executive, building and maintaining long-term relationships with clients, consultants, suppliers, and other third parties.
• Lead preconstruction discussions with clients and internal teams to develop contractual obligations such as estimates, schedules, staffing plans, and business plans.
• Oversee and assess the project master schedule throughout its lifecycle, ensuring contractual obligations are met and holding team members accountable.
• Oversee the integration of all project disciplines within the master program schedule.
• Develop the work plan that forms the program management plan (PMP).
• Serve as the escalation point for project, financial, business development, contractual, and client relationship risks.
• Provide suggestions and negotiate issue resolution for escalated project issues, including change orders and contingency expenditures.
• Manage the development and approval of design definition documents.
• Review and provide recommendations for change order requests, impact mitigation strategies, and cost reduction initiatives.
• Ensure that estimates and schedule impacts from change orders are continually reviewed and validated.
• Review and provide feedback on progress reporting metrics against the program, projects, and contracts.
• Establish and support constructability review guidelines and protocols.
• Develop program guidelines and protocols for cost reduction initiatives and operability/maintainability recommendations.
• Review design, procurement, and construction progress, providing recommendations for recovery plans.
• Develop and review the program-level framework for construction quality control.
• Develop overall program phasing strategy.
• Review project manuals, construction management guidelines, policies, and procedures.
• Review claims resolution recommendations.
• Provide clear and accurate reporting for client communication and stakeholder engagement.
• Lead multiple team members throughout various stages of the project through an experienced understanding of the project life cycle.
• Collaborate with internal and external stakeholders to achieve project consent and review beneficial use recommendations.
• May also manage all facets of project management (budget, schedule, procurement, quality & risk) for individual projects including planning, design, construction, occupancy and closeout.
• Ensure sufficient owner rep staffing levels relative to contractual commitments and constraints.
• Continuously monitor the performance of T&TH staff to ensure efficient client management.
• Will lead project teams and/or plan and supervise assignments of employees. May provide informal assistance such as technical guidance, and/or training to coworkers.

Skills

Client relationship management

Project leadership

Stakeholder management

Negotiation

Communication skills

Education

Bachelor’s degree in construction management, engineering or field related to construction

Job description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programs as we turn challenge into opportunity and complexity into success.

Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world.

Job Description

Turner & Townsend is seeking an experienced K-12 Program Director to join our team to lead one or more major school bond construction programs. This individual will have a proven track record of setting up and delivering successful multi-project K-12 construction programs.

*This role is Hybrid*

Responsibilities:

• Serve as the key point of contact and primary client relationship executive, building and maintaining long-term relationships with clients, consultants, suppliers, and other third parties.
• Lead preconstruction discussions with clients and internal teams to develop contractual obligations such as estimates, schedules, staffing plans, and business plans.
• Oversee and assess the project master schedule throughout its lifecycle, ensuring contractual obligations are met and holding team members accountable.
• Oversee the integration of all project disciplines within the master program schedule.
• Develop the work plan that forms the program management plan (PMP).
• Serve as the escalation point for project, financial, business development, contractual, and client relationship risks.
• Provide suggestions and negotiate issue resolution for escalated project issues, including change orders and contingency expenditures.
• Manage the development and approval of design definition documents.
• Review and provide recommendations for change order requests, impact mitigation strategies, and cost reduction initiatives.
• Ensure that estimates and schedule impacts from change orders are continually reviewed and validated.
• Review and provide feedback on progress reporting metrics against the program, projects, and contracts.
• Establish and support constructability review guidelines and protocols.
• Develop program guidelines and protocols for cost reduction initiatives and operability/maintainability recommendations.
• Review design, procurement, and construction progress, providing recommendations for recovery plans.
• Develop and review the program-level framework for construction quality control.
• Develop overall program phasing strategy.
• Review project manuals, construction management guidelines, policies, and procedures.
• Review claims resolution recommendations.
• Provide clear and accurate reporting for client communication and stakeholder engagement.
• Lead multiple team members throughout various stages of the project through an experienced understanding of the project life cycle.
• Collaborate with internal and external stakeholders to achieve project consent and review beneficial use recommendations.
• May also manage all facets of project management (budget, schedule, procurement, quality & risk) for individual projects including planning, design, construction, occupancy and closeout.
• Ensure sufficient owner rep staffing levels relative to contractual commitments and constraints.
• Continuously monitor the performance of T&TH staff to ensure efficient client management.
• Will lead project teams and/or plan and supervise assignments of employees. May provide informal assistance such as technical guidance, and/or training to coworkers.

Project/Program specifications/Business line requirements:

• Project/Program specific responsibilities:
  • Understanding of and ability to manage cash flows for coordination with outside funding authorities
  • Experience managing multiple stakeholders with clear communication skills
  • Experience with public processes for procurement, contract management, budget management, and reporting
• Market sector experience: K-12, Municipal, other local government
• Experience running K-12 bond programs (as a school district employee or consultant) ranging in size from $150M and up
• Experience running projects within a program including new build, additions, and renovations

Qualifications

• Bachelor’s degree in construction management, engineering or field related to construction.
• 12+ years of relevant project and program management experience.
• 2+ years managing high performing program in a consulting environment.
• Knowledge of multiple project delivery methods.
• Proven track record of leading programs.
• Demonstrated experience in negotiating contracts for client programs.
• Proven track record of following through on commitments.
• Demonstrated experience in delivering major capital programs successfully (on budget, on time, meeting safety and quality standards within approved scope).
• Proven track record of building consultative and collaborative partnerships.
• Demonstrates excellent presentation, verbal, written, organizational and communication skills
• Strong organizational and analytical skills.
• Ability to advise at a strategic level during the project conception stage, including providing advice on the different approaches that can be adopted in order to successfully achieve the client’s overall objectives.
• Proven success as an internal and external project team leader, demonstrating ability to mentor junior staff and appropriately manage the project deliverables.
• Ability to identify business development opportunities with existing and new clients, including cross-selling opportunities.
• Ability to effectively share and appropriately retain key information and data.
• CCM credential(s) encouraged.

Additional Information

*On site requirements might change based on client needs*

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application.

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