Owner Relations Manager

Luxury Coastal Vacations, LLC; Pensacola (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Luxury Coastal Vacations, LLC is seeking an Owner Relations Manager to steward a portfolio of vacation rental property owners. You will be the single point of contact for revenue performance, property care, and partnership success, building trust through proactive communication and accountability.

You thrive when solving problems, explaining market dynamics, and guiding owners toward retention and long-term collaboration in a cross-functional environment.

Qualifications

• Strong relationship management and communication skills.
• Proven ability to explain rate strategies and market dynamics.

Responsibilities

• Manage a dedicated portfolio of vacation rental property owners.
• Serve as the single point of contact for revenue performance and property care.
• Build trust and drive owner retention through proactive communication.

Skills

Relationship management

Communication

Revenue acumen

Owner retention

Cross-functional

Job description

Role Summary

The Owner Relations Manager is responsible for managing a dedicated portfolio of vacation rental property owners, serving as their single point of contact for everything from revenue performance to property care. Owner Relations is a trust function. The best ORMs earn trust through communication, accountability, and partnership. They serve as trusted stewards of the owner relationship, strengthen owner confidence, and drive meaningful outcomes.

Who Thrives Here

People who thrive in this role are naturally curious, relationship-driven, and eager to learn energized by building trust, solving problems, helping owners succeed, and steady in the face of challenges and difficult conversations. The strengths that make that possible: Ownership mentality you hold yourself accountable for outcomes, not just effort. Financial and revenue acumen you can explain a statement, a rate strategy, and market dynamics without losing an owners confidence. Adaptability you shift your communication style fluidly across different owner personalities. Strong written and verbal communication your words build trust, not confusion. Cross-functional accountability you hold partners to standards and advocate for your owners. Competitive, results-driven mindset youre motivated by retention and long-term relationships.