Owner Operator Transportation Advisor

Davita Inc.; Rockford (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading transportation company is seeking a BCO Advisor to assist Owner Operators with business decisions and ensure they acclimate to Landstar systems. The ideal candidate will possess customer support experience and strong data entry and communication skills. This role operates onsite in Rockford, IL, with a Monday to Friday schedule, offering a competitive hourly wage based on experience.

Benefits

Affordable medical plans

Employer 401(k) match

Paid time off

Tuition assistance

Qualifications

• High school diploma or GED required.
• One year customer support experience in an office environment.
• Preferred 1 year call center and coaching/training experience.

Responsibilities

• Assist Owner Operators with day-to-day business decisions.
• Conduct oral and written reviews at intervals to ensure success.
• Gather information to promote retention and track revenue.

Skills

Data entry skills

Excellent communication skills

Problem-solving skills

Organizational skills

Self motivation

Team collaboration skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

What is Landstar?

Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry's most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.

Location: Onsite in Rockford, IL

Schedule: Monday - Friday, Hours - 9am-6pm/10a-7pm (based on daylight savings)

Salary range: $17.72 - $22.15 per hour, depending upon experience

What work will you perform?

As the BCO Advisor you will assist Owner Operators (BCO or Business Capacity Owner) with day-to-day business decisions beginning when they complete orientation. You will educate them about the Landstar systems through frequent and consistent contact. Ensuring Owner Operators acclimate to Landstar systems within 120 days is your primary mission. BCO success will be measured through you conducting both oral and written reviews at 45- and 90-day intervals.

Essential Responsibilities:

• Initiate and document first contact with new Owner Operators


• Perform oral and written review with Owner Operator at 45- and 90-day intervals


• Gather critical information pertaining to new Owner Operators to promote retention


• Track and measure weekly gross/net revenue


• Handle incoming calls


• Provide guidance about the importance of planning and being productive


• Monitor inactivity to ensure Owner Operators receive timely counsel on barriers for generating revenue


• Meet with Owner Operators if needed to provide solutions for existing or potential problems


• Schedule DOT drug and alcohol testing; follow up on results

Minimum Experience and Qualifications:

• High school diploma or general education degree (GED)


• One year customer support experience in an office environment

Preferred Experience and Qualifications:

• 1 year call center experience


• 1 year coaching/training experience

Knowledge, Skills, and Abilities:

• Data entry skills, 88 kpm


• Excellent geographical knowledge


• Working knowledge of Microsoft Word, Excel, and Outlook


• Excellent problem-solving skills


• Good organizational skills


• Proficient math skills


• Excellent communication skills


• Must be able to perform quality work with minimal supervision


• Team collaboration skills


• Self motivation

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to [e-mail].

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.