OWBR Concierge - Housing Available!

Sonnenalp Hotel of Vail; Vail (CO); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) & Roth options

Paid time off, sick pay & holiday pay

Resort discounts

Disability & life insurance

Employee Assistance Program

Parking credit or discounted bus passes

Job summary

A luxury resort in Vail is seeking a Concierge to provide exceptional service to guests. You will recommend and arrange dining, transportation, and local activities while maintaining relationships with local businesses. The ideal candidate has previous concierge experience, a valid Colorado driver's license, and a passion for guest service. This full-time position offers a wage of $20-24/hr plus commissions and tips, along with benefits like insurance and paid time off.

Qualifications

• Previous concierge or front-desk experience preferred.
• Warm, professional demeanor and excellent communication skills.
• Strong local knowledge and enthusiasm for guest service.

Responsibilities

• Provide personalized recommendations and arrange dining, transportation, and local activities.
• Maintain strong relationships with area restaurants, shops, and service providers.
• Handle check-in/check-out procedures and assist with guest requests and reservations.

Skills

Excellent communication skills

Strong local knowledge

Professional demeanor

Job description

Wage: $20-24/hr plus commissions & tips

Typical Schedule: Shifts are from 6:45am to 2:45pm and from 2:45pm to 10:45pm

Application Deadline: Hiring will occur on a rolling basis. Applications will be accepted until January 15th or until the positions are filled.

Employment Type: Full-time

Seniority Level: Entry level

Position Summary

The Concierge delivers exceptional, personalized service to guests and club members, ensuring every stay is seamless and memorable. This role supports One Willow Bridge Road owners with vacation planning, coordinates guest services, and builds strong local relationships to enhance the guest experience.

Key Responsibilities

• Provide personalized recommendations and arrange dining, transportation, and local activities.
• Maintain strong relationships with area restaurants, shops, and service providers.
• Handle check-in/check-out procedures and assist with guest requests and reservations.
• Manage cash drawer and process transactions accurately.
• Communicate professionally in person and over the phone; ensure messages are accurate and complete.
• Coordinate guest transportation and luggage handling.
• Assist members with scheduling vacation weeks and space-available stays.
• Record guest feedback, service requests, and follow-up actions in hotel systems.
• Collaborate with Front Desk, Bell, and other departments to ensure smooth daily operations.

Qualifications

• Previous concierge or front-desk experience preferred.
• Warm, professional demeanor and excellent communication skills.
• Strong local knowledge and enthusiasm for guest service.
• Valid Colorado driver’s license required.
• Ability to stand/walk for long periods and occasionally lift up to 50 lbs.

Benefits

• Medical, dental, and vision insurance
• 401(k) & Roth options
• Paid time off, sick pay & holiday pay
• Resort discounts
• Disability & life insurance
• Employee Assistance Program
• Parking credit or discounted bus passes