Oversize Baggage Handler (OBH)- Part-time/OVERNIGHT

Munich Airport US Holding LLC; Newark (NJ); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking an Oversize Baggage Handler to ensure the careful management of oversized luggage. This role is crucial in providing top-notch customer service, assisting passengers with their baggage needs, and adhering to strict airport safety protocols. The ideal candidate will thrive in a dynamic environment, handling physical tasks and working various shifts, including weekends and holidays. Join a dedicated team where your contributions will enhance the travel experience for passengers while maintaining a safe and organized baggage area.

Qualifications

• High school diploma or equivalent required.
• Previous experience in baggage handling or customer service preferred.

Responsibilities

• Manage and process oversized baggage ensuring safety protocols.
• Provide exceptional customer service and assist passengers with inquiries.
• Operate baggage handling equipment efficiently.

Skills

Customer Service

Problem-Solving

Reliability

Physical Ability

Communication

Education

High School Diploma

Job description

Job Summary:
The Oversize Baggage Handler is responsible for managing and processing oversize luggage and items from traveling passengers. This position ensures that all oversized items are handled carefully and efficiently, following airport regulations and safety protocols.
The Oversize Baggage Handler provides excellent customer service, assisting passengers with any inquiries or issues related to oversize baggage, while maintaining a high level of professionalism and reliability.

Key Responsibilities:

• Receive, process, and manage oversized baggage (golf clubs, skis, dog kennels etc.) ensuring they are handled according to airport safety and operational guidelines.
• Provide exceptional in-person customer service by assisting passengers with questions, concerns, and the overall baggage handling process.
• Operate baggage handling equipment and systems efficiently and safely.
• Communicate clearly with passengers, baggage services staff, and other departments to ensure smooth operations.
• Monitor the area for any safety hazards and ensure the oversize baggage zone is clean and organized.
• Report any issues, delays, or damages related to oversize baggage to the supervisor.
• Assist in the resolution of any passenger complaints or baggage-related concerns.
• Ensure compliance with TSA and airport security regulations regarding oversize baggage.
• Adhere to all airport policies and procedures, particularly in relation to customer service and safety.

Qualifications:

• High school diploma or equivalent.
• Previous experience in baggage handling, airport operations, or a customer service role is preferred.
• Strong attention to detail and ability to handle physical tasks such as lifting heavy items.
• Excellent communication and interpersonal skills must speak English.
• Ability to remain calm and professional in a fast-paced, high-pressure environment.
• Flexibility to work various shifts (weekends holidays, nights) This is a 24/7/365 operation.
• Familiarity with airport security procedures and safety standards is a plus.

Skills and Competencies:

• Reliability and punctuality are critical.
• Strong problem-solving skills and the ability to address customer concerns effectively.
• Ability to work both independently and as part of a team.
• Physical ability to lift 55lbs daily for 8+ hours.

Working Conditions:

• Physical demands include lifting, carrying, and standing for extended periods of time.
• Working in a loud & dusty environment.

Schedule:

• 9pm-5:30am
• Friday night and Saturday night
• Additional hours when available

Munich Airport US Holding and it's subdivision Munich Airport NJ LLC are equal opportunity employers.