Overnight Veterinary Client Care Specialist

Stryker Corporation; Williston (VT); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match up to 4%

Generous paid time off

Continuing education allowance

Mental health resources

Bonding leave

Job summary

Burlington Emergency & Veterinary Specialists (BEVS) in Williston, VT seeks a friendly Client Care Representative to join our 24/7 emergency hospital team. This overnight-shift role supports clients, manages patient files, and coordinates payments and records.

You will greet clients, answer inquiries about pet care, educate on flea/tick products, admit patients, and handle invoices and messages with care. Benefits include medical/dental/vision and more.

Qualifications

• High school diploma or equivalent.
• Previous experience as Veterinary Receptionist/CSR is preferred but not required.
• Significant experience with basic office functions in a busy office environment.

Responsibilities

• Answers phone calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Warmly greets clients.
• Prepares patient files.
• Receives and relays client correspondence and updates client financial records.
• Answers client's inquiries about basic animal care questions and routine procedures.
• Educates clients on over-the-counter products such as flea and tick preventions.
• Admits patients and handles medical records entries accurately.
• Prepares client invoices for services performed.
• Handles payment transactions.
• Receives and relays telephone, fax, and email messages accurately and promptly.

Skills

Customer service

Phone etiquette

Data entry

Billing and payments

Education

High school diploma or equivalent

Job description

Burlington Emergency & Veterinary Specialists (BEVS) in Williston, VT seeks a friendly Client Care Representative to join our 24/7 emergency hospital team. This overnight-shift role supports clients, manages patient files, and coordinates payments and records.

You will greet clients, answer inquiries about pet care, educate on flea/tick products, admit patients, and handle invoices and messages with care. Benefits include medical/dental/vision and more.